Uncover why you’re getting specific feedback on your digital properties through advanced integrations with leading Voice of Customer vendors, and quantify the impact on your top line.
Investigate customer feedback in combination with Clicktale’s data rich heatmaps, funnels, and form analytics. Link session replays with the exact sessions of those who have left feedback, enabling you to quickly contextualize why visitors are saying what they do.
Expose the “why” behind visitors’ struggle by seeing the full digital journey within pages and across sessions. Share replays with your team to align all stakeholders around your visitors’ actual experiences.
Enable stakeholders to quickly and easily search and filter results based on forms filled, form type, satisfaction rating, or unique user ID. Surfacing the relevant session offers an immediate, easily accessible way to analyze the cause of customer satisfaction/dissatisfaction, as well as specific metrics and trends, such as checkout completions or removals, from the cart.
Track visitors' in-survey experiences, revealing their behaviors, interactions, hesitations and more. Based on visitors' selections within a survey, Clicktale can trigger events, enabling segmentation by visitor ratings and other survey responses.
Learn more about how you can contexualize VoC feedback with rich behavioral data and visualizations through the Clicktale Experience Cloud.
Integrating Clicktale’s experience analytics with existing customer feedback and page analytics platforms helped Avis Budget Group identify improvements to the customer experience that resulted in over 100% ROI from the solution within just one month.