Transform your live chat into an experience engine

Companies that leverage Clicktale experience analytics to understand digital journeys through their customers’ eyes enjoy an extra advantage when they also use a live chat solution. By integrating Clicktale with leading commercial live chat platforms, brands can further enhance their end-to-end customer experience.

Learn how Clicktale’s two-way integration with live chat platforms can help:

  • Monitor service quality and costs
  • Determine which service strategies most effectively drive conversion
  • Uncover how and why some customers complete self-service journeys, while others require assistance
  • Accurately measure ROI of customer service
Talk to us to explore how customer experience analytics can improve your business
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