Companies that leverage Clicktale experience analytics to understand digital journeys through their customers’ eyes enjoy an extra advantage when they also use a live chat solution. By integrating Clicktale with leading commercial live chat platforms, brands can further enhance their end-to-end customer experience.

Learn how Clicktale’s two-way integration with live chat platforms can help:

• Monitor service quality and costs
• Determine which service strategies most effectively drive conversion
• Uncover how and why some customers complete self-service journeys, while others require assistance
• Accurately measure ROI of customer service