Companies that leverage Clicktale experience analytics to understand digital journeys through their customers’ eyes enjoy an extra advantage when they also use a live chat solution. By integrating Clicktale with leading commercial live chat platforms, brands can further enhance their end-to-end customer experience.
Learn how Clicktale’s two-way integration with live chat platforms can help:
- Monitor service quality and costs
- Determine which service strategies most effectively drive conversion
- Uncover how and why some customers complete self-service journeys, while others require assistance
- Accurately measure ROI of customer service