Webinar: Can you design your customers' behavior?
Dr. Liraz Margalit dispels myths surrounding customer decision making. Change your perception and...
$45 million reasons to invest in experience analytics
In this ebook, we highlight $45 million worth of reasons to invest in experience analytics with C...
5 ways leading brands are mastering digital behavior
Through our work with some of the world’s leading brands, we have some inspiring examples of how...
Clicktale for financial services: Tell the story of your customers' behavior
A platform for experience innovation, the Clicktale Experience Cloud (CEC) helps digital teams at...
What your customers really do online: 5 ways to remove the guesswork
In this webinar, hear from experts from Clicktale and Optimizely as they what data and insights c...
Clicktale brochure: Tell the story of your customers' behavior
A platform for experience innovation, the Clicktale Experience Cloud (CEC) helps digital teams un...
Defining Digital Experience Report
This report, produced by Clicktale and CX Network, incorporates data from over 200 marketing and...
10 questions experience analytics answers in financial services
In this eBook, we share just a handful of the thousands of ways that our visualizations and insig...
10 questions experience analytics answers for retail
Download this ebook to learn more about the questions the world's largest retailers are asking of...
How USAA uses insight and analytics to understand true digital behavior
Are the metrics and data points you’re analyzing giving you the full picture of what your custome...
How T-Mobile uses Clicktale to affect change in digital behavior
Giles Richardson, VP Digital Journeys at T-Mobile discusses how he uses Clicktale to extract mean...
Understanding customers' digital behavior with experience analytics
Download this ebook to discover the various ways in which modern digital organizations can use ex...
JustFab & Clicktale: Driving e-commerce for a revolutionary fashion retailer
How JustFab utilized Clicktale's experience analytics to build a comprehensive view of the custom...
Mapping digital data to human behavior with USAA
Hear from Luke Horgan (Director, Digital Channel Analytics at USAA) as he shares ground-breaking...
Black Friday: The Survival Guide
Clicktale's five-point survival guide for those retailers looking to guarantee a successful – and...
Understanding digital behaviors in financial services
Download this ebook to discover the various ways in which financial services organizations can us...
How to harness emotion through digital experience
Brian Solis and Dr Liraz Magralit discuss how customers’ emotions and mindset can be derived from...
Digital Intentions: Interview with Giles Richardson (T-Mobile)
Giles Richardson, VP customer journeys, T-Mobile, discusses how customer journey mapping can accu...
Digital Intentions: Interview with Traci Inglis (TechStyle Fashion Group)
Traci Inglis, Brand President, JustFab and Shoedazzle, TechStyle Fashion Group, describes how bri...
The consumer in context: How mobile shopping impacts customer perception
In partnership with Oracle Marketing Cloud, this e-book explores how mobile shopping impacts cust...
Digital Experience: 7 essentials for 2018 and beyond
Getting digital experiences right should be a priority for enterprises. In this paper, we outline...
Streamlining RingCentral’s customer journey using behavioral data
Find out how RingCentral saw a 25% increase in conversion rate through behavioral analytics.
How data & insight drive digital experience change
In this webinar, Brian Solis and senior digital experience leaders from USAA, Samsung and Spring...
The truth behind smartphone behavior
In this report we reveal evidence that smartphone use involves a distinct psychology – a mobile m...
Digital experience series - Episode 6: Digital Body Language and ROI
In this episode, Dr. Liraz Margalit explores how you can leverage behavioral intelligence to incr...
The importance of emotion in digital experience
Are we really doing enough to understand our customers’ emotions, mindset and intent? Watch this...
Stress Shopping: The relationship between stress and shopping in digital experiences
Download this brand new report, based on a survey of over 2000 US and UK consumers, which reveals...
Digital experience series - Episode 5: Psychographics vs. demographics
In the penultimate episode of our six part series on digital experience, explain how personality...
Digital experience series - Episode 4: Human emotions in digital channels
Watch the fourth episode of the Clicktale and BounceX digital experience webinar series, Human em...
How to uncover human behavior behind the mobile screen
Mobile is shaping human behavior. Building experiences for our customers that are mobile friendly...
Digital experience series - Episode 3: The psychology of digital experience
Watch the third episode of the Clicktale and BounceX webinar series, Digital experience: through...
Digital experience series - Episode 2: Deriving meaningful insight from digital data
Watch the second episode of the Clicktale and BounceX webinar series, Digital experience: through...
Digital experience series - Episode 1: Why conversions aren’t enough
Watch the first episode of the Clicktale and BounceX webinar series, Digital experience: through...
Joining the dots between offline and online behavior to drive lifetime customer value
Case study: for Spring Venture Group, understanding its customers and offering them the most appr...
How are leading brands building loyalty in a digital world?
By 2020, 85 per cent of our interactions with brands are expected to occur through digital channe...
Clicktale Experience Cloud for Apps
A comprehensive engagement and app experience analytics solution, Clicktale Experience Cloud for...
The future of experience with Brian Solis & Liraz Margalit (PhD)
In 2018, the advent of new technologies such as AI, VR, NLP and IoT connected devices, means bran...
Building experience analytics advocacy with Sony Network Communications
Since 2013, Sony Network Communications has been using the advanced visualization tools within Cl...
Infographic
ebook
Leveraging data science to deliver next-level digital experiences
Webinar: Alex Allen, CMO at Spring Venture Group, and Dr. Shira Agasi, Data Scientist at Clicktal...
Beyond Conversion: How to harness digital body language
Businesses keep measuring conversion because it’s easy; it’s a straightforward metric that is sim...
Data Export
Visitor data collected by Clicktale is rich with meaning: every gesture and movement can give dee...
Discover your customers’ digital body language
A new level of human insight is achievable in the digital world.
video
Using data effectively
A leading British financial institution has proven the value of organization-wide analysis of cus...
How RBS proved ROI from digital experience analytics
Prove the ROI of your customer experience data with the right analytics tools.
2017 CMO Webinar: Why conversion rates matter less than you think
How businesses can understand the emotional impact of customer experience.
Creating a consistent brand experience across retail channels
Getting the right product in front of the right customer at the right time.
Overcoming the challenges of the omnichannel world
How to benefit from massive amounts of customer interaction data from multiple online retail chan...
Case Study
Enterprises Require Enterprise-Capable Solutions
Your website’s performance and the security of your customer data can make or break your business.
Converting moments of emotional impact into customer loyalty
Bruce Temkin, Customer Experience Guru, discusses how designing for emotional impact is crucial t...
Why we shouldn’t be talking about conversion
One of the hardest things is understanding the experiences of people on your site – especially th...
Rational actors, emotional reactors
Identify emotional processes so your site can respond to them most effectively.
Seekers & browsers
Increase conversions with diverse purchase paths for different visitor mindsets.
Women connect. Men choose.
Put gender-based differences in cognitive styles to work on your website.
research
Case Study
Webinar: The psychology of increasing conversions on your site
Create customer experience frameworks that work based on psychological theories of online behavior.
Webinar: Forrester’s Sucharita Mulpuru on the new commerce paradigm
Implications of the shifting retail landscape and strategies to help innovative e-businesses thrive.
Video
Clicktale helps Hello bank! reach and reassure first-time bank customers
BNP Paribas Fortis's digital bank optimized the online banking experience and UX for Millennials.
Windstream leverages Clicktale-Adobe duo to achieve double digit lift
Based on Clicktale online customer behavior insights, Windstream measurably increased conversions.
Clicktale gives 1-800 Contacts clear insight for better customer service
The leading contact lens retailer depends on customer behavior analytics for insights that drive...
The rise of online product customization
Customizing online products has potential to generate significant incremental revenue.
Online personas: optimizing the e-commerce experience
Without face-to-face interactions, it's hard to "know" customers and adjust to meet their needs.
Digital customer experience metrics: uncovering the behavior behind the numbers
Metrics are yardsticks of online success, but traditional solutions may not tell the full story.