research

The truth behind smartphone behavior

In this report we reveal evidence that smartphone use involves a distinct psychology – a mobile m...

webinar

Digital experience series - Episode 6: Digital Body Language and ROI

In this episode, Dr. Liraz Margalit explores how you can leverage behavioral intelligence to incr...

webinar

The importance of emotion in digital experience

Are we really doing enough to understand our customers’ emotions, mindset and intent? Watch this...

research

Stress Shopping: The relationship between stress and shopping in digital experiences

Download this brand new report, based on a survey of over 2000 US and UK consumers, which reveals...

webinar

Digital experience series - Episode 5: Psychographics vs. demographics

In the penultimate episode of our six part series on digital experience, explain how personality...

webinar

Digital experience series - Episode 4: Human emotions in digital channels

Watch the fourth episode of the Clicktale and BounceX digital experience webinar series, Human em...

webinar

How to uncover human behavior behind the mobile screen

Mobile is shaping human behavior. Building experiences for our customers that are mobile friendly...

webinar

Digital experience series - Episode 3: The psychology of digital experience

Watch the third episode of the Clicktale and BounceX webinar series, Digital experience: through...

webinar

Digital experience series - Episode 2: Deriving meaningful insight from digital data

Watch the second episode of the Clicktale and BounceX webinar series, Digital experience: through...

webinar

Digital experience series - Episode 1: Why conversions aren’t enough

Watch the first episode of the Clicktale and BounceX webinar series, Digital experience: through...

Case Study

Joining the dots between offline and online behavior to drive lifetime customer value

Case study: for Spring Venture Group, understanding its customers and offering them the most appr...

webinar

How are leading brands building loyalty in a digital world?

By 2020, 85 per cent of our interactions with brands are expected to occur through digital channe...

Use Case

Clicktale Experience Cloud for Apps

A comprehensive engagement and app experience analytics solution, Clicktale Experience Cloud for...

Case Study

Reinventing the online fashion business with customer experience analytics

Traci Inglis, Brand President, JustFab & Shoedazzle at TechStyle Fashion Group, explains how inte...

video

The future of experience with Brian Solis & Liraz Margalit (PhD)

In 2018, the advent of new technologies such as AI, VR, NLP and IoT connected devices, means bran...

Case Study

Building experience analytics advocacy with Sony Network Communications

Since 2013, Sony Network Communications has been using the advanced visualization tools within Cl...

video

Path Identification: visualize your visitors’ paths

Path Identification is a new feature in the Clicktale Experience Cloud that identifies in-page pa...

video

Path Quantification: quantify complex behaviors and business impact

Path Quantification is a new feature in the Clicktale Experience Cloud to quantify the complex se...

webinar

Leveraging data science to deliver next-level digital experiences

Webinar: Alex Allen, CMO at Spring Venture Group, and Dr. Shira Agasi, Data Scientist at Clicktal...

webinar

Beyond Conversion: How to harness digital body language

Businesses keep measuring conversion because it’s easy; it’s a straightforward metric that is sim...

Use Case

Psychological Analytics

The main predictor of whether visitors will return to your website and become long-term customers...

Use Case

Path Identification

In the brick and mortar world, it’s easy to watch the paths your customers take in your store, to...

Use Case

Data Export

Visitor data collected by Clicktale is rich with meaning: every gesture and movement can give dee...

Guide

Discover your customers’ digital body language

A new level of human insight is achievable in the digital world.

research

Using data effectively

A leading British financial institution has proven the value of organization-wide analysis of cus...

webinar

How RBS proved ROI from digital experience analytics

Prove the ROI of your customer experience data with the right analytics tools.

webinar

2017 CMO Webinar: Why conversion rates matter less than you think

How businesses can understand the emotional impact of customer experience.

Use Case

The digital psychology advantage

In the highly-competitive digital arena, forward-thinking stakeholders are digging deep into the...

video

Creating a consistent brand experience across retail channels

Getting the right product in front of the right customer at the right time.

video

Overcoming the challenges of the omnichannel world

How to benefit from massive amounts of customer interaction data from multiple online retail chan...

Use Case

Enterprises Require Enterprise-Capable Solutions

Your website’s performance and the security of your customer data can make or break your business.

video

Converting moments of emotional impact into customer loyalty

Bruce Temkin, Customer Experience Guru, discusses how designing for emotional impact is crucial t...

webinar

Why we shouldn’t be talking about conversion

One of the hardest things is understanding the experiences of people on your site – especially th...

research

Rational actors, emotional reactors

Identify emotional processes so your site can respond to them most effectively.

research

Seekers & browsers

Increase conversions with diverse purchase paths for different visitor mindsets.

research

Women connect. Men choose.

Put gender-based differences in cognitive styles to work on your website.

webinar

Webinar: The psychology of increasing conversions on your site

Create customer experience frameworks that work based on psychological theories of online behavior.

webinar

Webinar: Forrester’s Sucharita Mulpuru on the new commerce paradigm

Implications of the shifting retail landscape and strategies to help innovative e-businesses thrive.

Case Study

Clicktale helps Hello bank! reach and reassure first-time bank customers

BNP Paribas Fortis's digital bank optimized the online banking experience and UX for Millennials.

Case Study

Windstream leverages Clicktale-Adobe duo to achieve double digit lift

Based on Clicktale online customer behavior insights, Windstream measurably increased conversions.

video

Clicktale gives 1-800 Contacts clear insight for better customer service

The leading contact lens retailer depends on customer behavior analytics for insights that drive...

research

The rise of online product customization

Customizing online products has potential to generate significant incremental revenue.

research

Online personas: optimizing the e-commerce experience

Without face-to-face interactions, it's hard to "know" customers and adjust to meet their needs.

E-book

Digital customer experience metrics: uncovering the behavior behind the numbers

Metrics are yardsticks of online success, but traditional solutions may not tell the full story.

webinar

Web psychology 101: practical insights for optimizing digital marketing

Psychological insights and customer behavioral analytics help you optimize your website.

Talk to us to explore how customer experience analytics can improve your business
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