Auto-surface opportunities and challenges

Align customer experience goals with business KPIs in the Experience Center, a personalized workspace that shows you where to focus.

Experience Center

Uncover your most pressing CX and funnel issues.

Visualize all key customer experience analytics metrics over time and correlate to specific business flows. Configure views for the KPIs of each user – executives, LOB/product owners, analysts – so every stakeholder can quickly analyze and respond to drops or improvements in business KPIs.

 

 

Drill-Down View

Prioritize tasks based on business impact.

Investigate how experiences affect business goals over time. Gain insights into influential segments and outliers on page performance. Configure segments of any kind, and drill down to Path Analytics, Session Replays, Heatmaps, Conversion Analytics and side-by-side comparisons. Easily spot deviations and quantify business impact so you can prioritize optimization efforts.

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