We all know that retail stakes are sky high during seasonal promotions. Months of careful preparation are a no-brainer. Once the sales begin, successful retailers depend on round-the clock situation rooms to keep their registers pinging.
This year, up your situation room power with customer experience analytics that increase how quickly you can:
- Uncover and remove obstacles that alienate holiday shoppers
- Assess early VoC warnings before sales are risked
- Discover causes of analytics red flags
- Gather the data you need to determine the scope of response