TELUS makes the most of each customer journey

For Tim Hassed, Director Online Customer Experience at TELUS – Canada’s fastest growing national telecommunications company – “every customer experience is an opportunity.” And with Clicktale, he’s making the most of every single opportunity.

In this short video, see how Tim and his team leveraged Clicktale to reveal the why behind the what of each customer journey, and raised conversions by 5% as a direct result.

Talk to us to explore how customer experience analytics can improve your business