Webinar: Forrester’s Sucharita Mulpuru on the new commerce paradigm

Omnichannel services and agile commerce are changing how consumers buy, and retail and e-commerce experiences are changing along with them. Reliance on mobile devices increasingly influences customer behavior on websites and in the aisles of brick-and-mortar stores.

This webinar for e-business pros covers the many implications of the shifting retail landscape and offers strategies to help innovative firms like yours thrive amid these challenges.

Learn about…

  • Opportunities for differentiating e-commerce experiences
  • Resisting the “big reveal” approach to enhancing your digital channels
  • Mobile and e-commerce features and functions in which leaders are investing today
  • How business professionals prioritize their e-commerce to-do lists

Watch now!

Talk to us to explore how customer experience analytics can improve your business