Trainline gets on track for a truly superior customer experience

Trainline is the dominant player in the online rail market in the UK, selling more than £1 billion in tickets annually to over 15 million unique visitors per month -- a substantial proportion of the UK population.

Clicktale thought leadership, expert CX consultants and unique data help Trainline…

  • Generate millions of pounds of incremental revenues per year
  • Understand how micro-interactions over full customer journeys and millions of customers add up into costly drop-offs in conversion
  • Transform high-level questions into tactical, prioritized recommendations for implementation in Trainline’s workflow 
Talk to us to explore how customer experience analytics can improve your business