As CX leaders, it is vital to differentiate your business through delivering exceptional experiences to your customers. And we hear often of the importance of delivering a more human experience and putting the customer-first.
But are we really doing enough to understand our customers’ emotions, mindset and intent? Especially, in digital channels…
Watch this webinar, featuring Brian Solis, keynote speaker, futurist and Altimeter consultant, and Liraz Margalit, PhD, Head of Behavioral Research at Clicktale, to discover:
- Unique insight from a recent study exploring stress and emotion on the digital experience
- How emotion and mindset can be derived from digital data
- How brands can capitalize on this insight to deliver exceptional experiences, better monetize digital properties and improve conversion