In 2018, the advent of new technologies such as AI, VR, NLP and IoT connected devices, means brands will need to stay on their toes as the experience landscape evolves at a faster rate than ever before.
Watch a recent discussion between Brian Solis and Liraz Margalit, PhD., on how these technologies can be utilized to add value to both the customer and your brand, as well as:
- Why humanizing experiences through new technologies will create loyal customers
- The importance of emotion in creating better experiences
- How brands can deliver better mobile experiences
- How to discover the human behind the data points
- The journey to understanding human behavior through digital channels