Overcoming the challenges of the omnichannel world

In an omnichannel world, where consumers engage in multiple channels across multiple devices, understanding what’s working or not can be problematic. Joe Megibow, executive level omnichannel retail expert, talks about how Clicktale makes sense of enormous amounts of customer data for the benefit of the retailer.

Watch him talk about how to leverage this rich data set to ensure that as a retailer, you’re communicating effectively and engaging your customers.

Talk to us to explore how customer experience analytics can improve your business
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