Blog

• Blog
• November 01, 2018
• by Alex Allen

Understanding the needs of the customer is critical for every business. There is a clear distinction between good and bad customer service, and businesses that get it wrong almost always pay the price.

• Blog
• October 18, 2018
• by Brian Solis

People’s time is valuable. And, if you look at some of the world’s hottest startups and modern brands, they deliver on convenience, optimized journeys and human-centered experiences.

• Blog
• October 15, 2018
• by Sara Richter

As even more consumers flip between different devices and browse in increasingly varied settings, brands must think about how to appeal to their consumers in a much broader variety of contexts.

• Blog
• October 03, 2018
• by Mary Zabriskie

Personalized experiences allow organizations to engage better with their customers, build brand loyalty and ultimately increase revenue. Recognizing that is integral to business.

• Blog
• September 28, 2018
• by Sara Richter

Compelling statistics and thought-provoking quotes from industry leaders, research houses and brands alike, the following quotes are more relevant for CX strategies than ever before.