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Why preparation is key to a successful Black Friday sales weekend
How retailers used Clicktale over Black Friday weekend to prove that experience analytics is mission-critical for success.
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27 essential customer behavior stats and tips for the peak shopping season
A list of essential stats and tips to help retailers learn more about their customers digital behaviors for Black Friday and beyond.
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Reinventing insurance technology through experience-centric business
Understanding the needs of the customer is critical for every business. There is a clear distinction between good and bad customer service, and businesses that get it wrong almost always pay the price.
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Humanizing customer experience
People’s time is valuable. And, if you look at some of the world’s hottest startups and modern brands, they deliver on convenience, optimized journeys and human-centered experiences.
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Consumers in context
As even more consumers flip between different devices and browse in increasingly varied settings, brands must think about how to appeal to their consumers in a much broader variety of contexts.
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