-
The science of emotion — and why it matters
How an experience makes a consumer feel has a bigger influence on their loyalty than effectiveness or ease, in every industry.
show more -
Combining VoC data with experience analytics to give a full understanding of customer pain points
The two-way integration between Clicktale and a VoC solution makes it easy to uncover the digital body language behind customer feedback data.
show more -
Get into the ‘mobile mindset’ to understand customer smartphone behavior
Nearly half of consumers buy using smartphones, yet they hate the experience, which tells us brands don’t truly understand what their customers are looking for in a mobile experience.
show more -
Brian Solis on the future of customer experience
We are in a highly competitive experience economy where customers are digitally empowered but are starved of time. Hear from Brian Solis on how brands can take advantage.
show more -
The relationship between stress and shopping in the age of digital experiences
For today’s businesses, experience is the shortcut to success. Brands can excel by understanding that experience is made up of feelings and emotions.
show more
Blog
All about digital customer experience
Talk to us to explore how customer experience analytics can improve your business
REQUEST A MEETING