Are we losing sight of the human behind our digital data?
In a world where brand-to-customer contact is increasingly through digital touch points, are we losing sight of the human at the heart of the experience?show more
31 customer experience stats and quotes for 2018
Compelling statistics and thought-provoking quotes from industry leaders, research houses and brands alike, the following quotes are more relevant for CX strategies than ever before.show more
Discover your customers' digital body language
The conversion rate has remained static at 3% at best for 20 years. That is enough of an indicator that conversion rate is the wrong metric to focus on.show more
6 customer experience learnings from FoM17
Festival of Marketing was a fantastic experience. Everything we heard reaffirmed what we believe as a company; experience is everything. What follows is a summary of some of the stories that show how seriously customer experience is being taken in the industry.show more