Sara Richter

  • Are we losing sight of the human behind our digital data?

    Are we losing sight of the human behind our digital data?

    In a world where brand-to-customer contact is increasingly through digital touch points, are we losing sight of the human at the heart of the experience?

    show more
  • 31 customer experience stats and quotes for 2018

    31 customer experience stats and quotes for 2018

    Compelling statistics and thought-provoking quotes from industry leaders, research houses and brands alike, the following quotes are more relevant for CX strategies than ever before.

    show more
  • Discover your customers' digital body language

    Discover your customers' digital body language

    The conversion rate has remained static at 3% at best for 20 years. That is enough of an indicator that conversion rate is the wrong metric to focus on.

    show more
  • 6 customer experience learnings from FoM17

    6 customer experience learnings from FoM17

    Festival of Marketing was a fantastic experience. Everything we heard reaffirmed what we believe as a company; experience is everything. What follows is a summary of some of the stories that show how seriously customer experience is being taken in the industry.

    show more
Talk to us to explore how customer experience analytics can improve your business
REQUEST A MEETING