Job Opportunities

ClickTale is hiring! ClickTale the enterprise leader in Digital Customer Experience, enables businesses to maximize revenues,
by optimizing the way people experience the digital world – whether from desktop, tablet or smartphone.
Headquarters are based in Ramat Gan, Israel and an American center based in New Jersey. 

We are continually seeking talented and dedicated new employees to join our growing team of hardworking professionals.
Whether you are straight out of college or have been in the industry for 25 years, we want to hear from you!

Job opportunities:

 

 
1003- Enterprise Sales Manager

Key Responsibilities:

  • Drive revenue through new client acquisition
  • Prospect relentlessly to build pipeline and close new business consistently at or above quota level
  • Concentrate on large enterprise accounts
  • Understand complex customer requirements on both a business and a technical level
  • Develop and provide custom demonstrations of ClickTale to customers
  • Build strong personal relationships with prospects

Position Requirements:

  • Demonstrated ability to find, manage, and close high level enterprise deals in an evangelistic sales environment
  • Established reputation as a high integrity top performer
  • A native English speaker with excellent communication skills - must
  • Role requires travel (up to 25%) to Europe
  • Working days Monday to Friday

Advantages:

  • Experience with Web Analytics
  • Experience with CRM platforms
  • At least 5 years of B2B enterprise sales experience. Experience with SaaS opportunities

 
1049-Commercial Sales Manager

Key Responsibilities:

  • Drive revenue through new client acquisition.
  • Follow up on inbound generated leads from various sources.
  • Prepare and deliver live product demos to potential customers.
  • Qualify leads, build sales pipeline and execute sales at or above quota level.

Position Requirements:

  • Experience in international sales.
  • Excellent spoken and written English
  • Strong communication and negotiation skills.
  • Willingness to work U.S. business hours.
  • Working days are Monday to Friday.

Advantages:

  • Experience with SaaS opportunities.
  • Experience in web analytics and optimization.

 
1029-German speaking Sales Development Representative

Key Responsibilities:

  • Creating sales meetings (demos) for enterprise account executives with DACH region.
  • Prospecting and profiling companies in DACH region that are a fit for ClickTale’s enterprise sales department.
  • Generating your own leads in DACH region and using marketing leads to hunt for decision makers.
  • Outbound phone calls and sending a lot of emails to prospects in DACH region

Position Requirements:

  • Ability to work from 9-6pm. (Monday - Friday).
  • Client facing experience, ideally as part of a sales process.
  • Familiarity with the DACH ecommerce industry.
  • Working days Monday-Friday.
  • Excellent spoken and written English

Advantages:

  • Additional Languages: German
  • Prior sales experience.
  • Experience with Salesforce
  • Overall understanding of web concepts.
  • Experience performing lead prospecting and generating your own leads.

 
1025-Senior Product Manager

Key Responsibilities:

  • Deliver successful products, leading the full life cycle from idea to final deployment.
  • Apply entrepreneurial skills and use data-driven approaches to guide decisions and continuously deliver successful products.
  • Prioritize new features, improvements and bugs based on customer impact & business goals.
  • Work with designers and developers to ensure efficient and high quality delivery.
  • Define and regularly monitor KPIs, success metrics and other analytics for your product area to determine product health.
  • Deliver product requirements documentation including wireframes and usage scenarios.
  • Communicate with multiple interfaces within the company – Sales, Marketing, Professional Services, to gather feedback regarding product usage to feed the product roadmap.
  • Communicate with customers, partners and opinion leaders.
  • Understand the competitive landscape, identify market opportunities and feed back to the product roadmap, vision and strategy.

Position Requirements:

  • 5-10 years of experience delivering successful Enterprise and/or mobile products, experience in writing specification documents, wireframes, working with developers.
  • Savvy, business-minded individual that is comfortable navigating between complex strategic decisions and day-to-day implementation details.
  • Extremely thorough, detail-oriented and organized with ability to manage multiple parallel projects.
  • Highly analytical with strong problem-solving and critical thinking skills.
  • Strong customer focus.
  • Internet savvy – knowledge of internet services, sites, methods and standards.
  • Excellent written and verbal communication skills – English mother tongue a must.

Advantages:

  • Knowledge and experience in Web Analytics.
  • UI/UX education and experience.

 
1076-Customer Service Support Engineer

Key Responsibilities:

  • Provides world-class support to ClickTale’s international client base via email, phone and chat. 1st+ 2nd level of Support.
  • Assists clients in successfully implementing ClickTale solutions.
  • Troubleshooting of technical issues.
  • Escalation and follow up on unresolved issues.
  • Management of customer interaction with utmost professionalism.

Position Requirements:

  • 2-3 years of experience in providing customer support via phone and web in English.
  • 2-3 years of experience in providing support to Enterprise Accounts.
  • Experienced in working in a web, SaaS environment.
  • Experience in HTML, JQuery, CSS, Java Script.
  • Familiarity with Ajax, Json, ASP.NET, PHP - a plus
  • Excellent technical troubleshooting skills
  • Customer-orientation
  • Excellent interpersonal skills and a team player
  • Passion for web technologies
  • Innovative, independent, creative thinker
  • Native English
  • Willingness to work U.S. business hours (17:00 to 02:00 )

 
1059-Product Marketing Manager and Strategy

Key Responsibilities:

  • Develop and communicate a deep understanding of the market and competitive landscape, key trends, and evolving customer needs.
  • Create compelling internal and customer-facing marketing content that clearly communicates the value and unique advantages of our offerings and supports our go-to-market efforts (presentations, datasheets, white papers, website, customer case studies etc.
  • Establish and maintain a marketing relationship with key customers who are willing to be references for case studies and speaking events.
  • Create written content to educate sales team and advance deals such as case studies, competitive information fact sheets, product collateral, and custom work.
  • Work with Product Management and Corporate Marketing to develop and communicate comprehensive go-to-market launch plans for new and updated products and feature enhancements.
  • Collaborate with sales, marketing, and product managers to determine product requirements for our target customers.
  • Help define product pricing strategies.

Position Requirements:

  • 5+( five) years of experience as a Product Marketing Manager at least 2 years of experience in a field facing role.
  • Highly analytical with strong problem-solving and critical thinking skills.
  • Exemplary communication skills: written and oral.
  • Strong client relationship management skills.
  • Proven ability to influence cross-functional teams without formal authority.
  • Verbally articulate and skilled at telling a visual story.
  • Acquainted with startups environment.
  • PowerPoint master.
  • Bachelor’s degree (MBA preferred).
  • Travel 25% of the time.

 
1055-Corporate IT Team Leader

Key Responsibilities:

  • ClickTale continues growing massively focusing on new technologies In order to support this growth, the IT department is looking for top notch IT guru with lots of hands on experience to leads its Corporate IT Team.
  • The corporate IT Team Leader will join the IT department to enhance the departments’ abilities to support current system state and scale the company IT services.
  • The corporate IT Team Leader will manage the various corporate systems and lead the corporate systems support team.
  • The corporate IT Team Leader will manage company’s assets and produce on going reports regarding assets and team KPIs to the company management team.

Position Requirements:

  • At least 4 years of experience as a senior system administrator or hands-on TL in an IT team of 3 people.
  • Vast experience in managing an IT infrastructure including AD services, and MS Exchange.
  • Vast experience in managing virtual platforms (Microsoft Hyper-V, VMware).
  • Vast experience with managing storage systems (Microsoft storage servers, NAS, DAS, NetApp solutions).
  • Experience in Networking (LAN and WAN).
  • Vast experience with FW/VPN/NAC systems.
  • Vast experience with Centralized AV systems.
  • Vast experience with Centralized backup systems.
  • Vast experience with VOIP systems.
  • Experience with Image deployment systems and procedures.
  • Experience with asset management systems
  • A “CAN DO” attitude and experience with providing IT support.
  • Experience in leading IT projects from definition to delivery.
  • Great interpersonal skills.

Advantages:

  • MS SharePoint.
  • Linux servers’ administration
  • Security processes and certifications
  • Experience with SQL and No SQL DB servers administration

 
1075-Senior JavaScript Developer

Key Responsibilities:

  • Be a member of team developing a leading client analytics product.
  • Research new technologies and do POCs.
  • Develop innovative solutions to improve performance and stability of ClickTale's products.

Position Requirements:

  • JavaScript Expert (5+ years’ experience).
  • Development of standard compliant web applications.
  • Familiarity with popular JavaScript libraries and frameworks such as: using jQuery, Angular, YUI
  • Object Oriented Development in JavaScript
  • Native JavaScript Guru
  • Developing cross-browser compatible solutions

 
1058-Information Security Specialist

Key Responsibilities:

  • Assist with operational risk management activities to enhance the value of the company and brand.
  • Identify protection goals, objectives and metrics consistent with corporate strategic plan.
  • Responsibility for technical information security aspects in the company’s production and corporate environments.
  • Cooperate with IT teams to operate the implementation of global security policy, standards, guidelines and procedures to ensure ongoing maintenance of security.
  • Evaluate third party providers against ClickTale’s security policies.
  • Oversee incident response procedures as well as the investigation of security breaches.
  • Work with outside consultants as appropriate to build a resilience security infrastructure.
  • Play key-role in Product & System design, reviews and solution architecture.
  • Work closely with R&D and product teams and enhance ClickTale’s product security.
  • Additional responsibilities will include access control systems, network security architecture, network access and monitoring policies, employee education and awareness, and more.

Position Requirements:

  • At least 3 years in Information Security roles (similar role or equivalent).
  • Experience in leading Information Security projects from definition to delivery.
  • Experience with Information Security systems Firewall/NAC/centralized AV/IPS/VA systems.
  • Experience with complex infrastructures and high-end technology.
  • Experience with ISO27001 standard.
  • Degree in Computer Science or equivalent.
  • Excellent English (both speaking and writing).
  • A “CAN DO” attitude and Great interpersonal skills.

Advantages:

  • Familiar with Cloud infrastructure and technologies.
  • Experience in Web & Application Security, familiar with OWASP frameworks, solutions and initiatives.
  • Experience with Penetration testing tools.
  • CISSP certification.

 
1030-Project Manager

Key Responsibilities:

  • Direct and manage customer deployment projects from beginning to end
  • Own the relationship with Enterprise Clients during the project implementation phase
  • Manage projects from technical and commercial aspects
  • Define project scope, goals and deliverables that support business goals
  • Effectively communicate project expectations to team members and stockholders in a timely and clear fashion
  • Develop full scale project plan and associated communication documents
  • Responsible for the project time schedule and P&L
  • Manage customer expectation and manage customer relationships
  • Lead pre-sales pilot activities with potential customers to drive to successful conversion
  • Conducing demo’s and presentation

Position Requirements:

  • 2-4 years’ experience in managing projects within the Enterprise software market
  • Experience working with international companies
  • Strong familiarity with project management tools such as MS Projects
  • Experience in WEB technologies
  • Ability to read a WEB page (HTML file)
  • Ability to effectively prioritize and execute tasks in high pressure environment
  • Excellent communication skills - verbal and written
  • Customer service skills
  • Strong interpersonal skills
  • Working days are Monday-Friday

 
1053-QA Server Engineer

Key Responsibilities:

  • Coding ad-hoc tools to test server side infrastructure (focused on multi-threaded , high-scale environment)
  • Performing Manual tests
  • Write STD and STR documents

Position Requirements:

  • BSc in Computer Science or equivalent
  • Minimum 2 years of experience as QA Engineer
  • Deep understanding of the web
  • Experience in testing of web applications
  • Knowledge of networking tools (fiddler / Wireshark)
  • Excellent knowledge of Windows environment and Browsers
  • Coding experience - Html, JavaScript, .NET
  • Knowledge of cloud platforms
  • Excellent English (reading and writing)

Advantages:

  • Knowledge of windows debugging and profiling (SOS , DebugDiag, Ants and Etc.)
  • Knowledge of Linux environment

 
1060-Senior .NET Server Developer

Key Responsibilities:

  • Writing quality code for web servers handling high volumes of traffic.
  • Learning and assessing new technologies/frameworks.

Position Requirements:

  • A minimum of 4 years’ experience as a backend/server developer in c# for (web/online).
  • Profound knowledge of the .NET framework and runtime.
  • Deep understanding of windows environment including ability to profile and debug .NET code on production environment.
  • Experience in writing effective unit tests.

Advantages:

  • B.Sc. in computer science or equivalent.
  • Work experience with cloud platforms.
  • Work experience with one or more of the following: Redis , MongoDB/CouchDB , Cassandra/Hbase, Storm , kafka/RabbitMQ.
  • Work experience in Linux environment.
  • Work experience in high traffic website (thousands of hits per second).

 
1008-Application Database Engineer

Key Responsibilities:

  • Build, scale, and administer ClickTale's Data Warehouse
  • Own the technology stack from end-to-end: from hardware to OS to software to interfaces and everything in-between
  • Come up with innovative solutions to scale the system beyond the vendor software's limitations
  • Keep the system stable, high-performing, and always available with solid redundancy and backup/recovery/DR strategies
  • Develop automation and tools to streamline administration, configuration, maintenance, and service monitoring and alerting
  • Be the expert and support users by answering any questions and troubleshooting any issues

Position Requirements:

  • Bachelor's degree in Computer Science or equivalent.
  • At least 5 years of experience administering large data warehouses.
  • High degree of proficiency in Linux or Windows administration with good understanding of network and storage fundamentals.
  • Expert knowledge of MsSql Server database.
  • Expert understanding of ETL techniques and best practices to handle extremely large volume of data.
  • Awesome coder in SQL and powershell/shell scripting, with working knowledge of C#, HTML, JavaScript.
  • Ability to simultaneously manage multiple projects in a fast paced environment.
  • Sharp troubleshooting skills and "I can fix anything" attitude.
  • Willingness to take initiative and contribute beyond your own responsibilities.
  • Experience building high availability, backups/restores, and disaster recovery solutions.
  • Working knowledge of C# and object oriented design and programming.

Advantages:

  • 2 years of experience administering MPP databases
  • Expert knowledge of at least one MPP architecture, performance tuning, and optimization techniques such as sharding and partitioning.
  • Solid foundation in modern databases architecture, columnar data warehouse design, data analytics, and business intelligence.

 
1057-Customer Experience Analyst

Key Responsibilities:

  • The CXA is responsible for client business performance reporting and analyses, primarily focused on web analytics and optimization, marketing, and sales activities. The CXA conducts research as well as monitors, maintains, and optimizes innovative digital
  • Assist with developing the methods and procedures required to identify whether current client business goals and objectives meet client organizational needs
  • Create reporting and analysis using key performance indicators and advance segmentation to measure engagement, conversion and trends
  • Identify opportunities on client sites to drive conversion and optimization for optimal customer experience
  • Performs analysis comparing online and offline activity to support the client’s management team understand performance of the various channel offerings
  • Analyzes and documents client's digital and traditional business requirements and processes and communicates these requirements by constructing conceptual data and process models

Position Requirements:

  • Bachelor's degree in business administration, information systems, or related field preferred
  • 2 or more years of business analysis experience
  • Strong analytical and problem solving skills; able to develop and use structured approaches to identify root causes and recommend resolutions; can present results in a meaningful terms
  • Proficiency with database applications and spreadsheets (Excel), is required; programming experience is a plus
  • Quantitative ability, including experience gathering and manipulating data from multiple sources; capacity to learn key analyses is critical
  • Willingness to travel
  • Ability to explain and champion technical concepts to a broad audience
  • Native English level, both verbal and written
  • Working days are Monday to Friday

Advantages:

  • Proficiency using SiteCatalyst, Webtrends, Omniture and Google Analytics experience

 
1062-Legal Counsel

Key Responsibilities:

  • Provide general legal advice on corporate and commercial matters.
  • Draft, review and negotiate various types of agreements, including, SW licensing agreements, service agreements, marketing agreements, reseller agreements, non-disclosure agreements, consulting agreements etc.
  • Prepare and manage corporate records, including, board resolutions, shareholder resolutions, filings etc.
  • Develop and draft corporate policies.
  • Provide legal support to the various company business units, including HR, Product, Marketing, Sales etc.

Position Requirements:

  • 2-5 years of experience in the commercial or corporate department of a leading law firm or as in house counsel of a technology company.
  • Excellent written and verbal communication skills – English mother tongue a must.
  • Strong work ethic.
  • Ability to handle multiple projects on competing timelines.
  • The position reports to the Company General Counsel.

Advantages:

  • Knowledge in cloud and SaaS.
  • Experience in U.S. corporate, tax and/or employment law.

 
1067-IT Support Engineer

Key Responsibilities:

  • The Corporate IT support engineer will join the IT department to enhance the departments’ abilities to support current system state and scale the company IT services.
  • The Corporate IT support engineer will provide IT support for the various company departments.
  • Take part in maintaining the company LAN.
  • Enforce company security updates and policies.
  • Work alongside with the System Administrators to evaluate and implement new services and technologies.

Position Requirements:

  • 1-3 years of experience in IT support in a Microsoft environment.
  • Knowledge and experience with LAN troubleshooting.
  • An agile person capable working in a multi-tasking mode.
  • Highly motivated person that wants to be a part of the company growth.
  • Good level of both verbal and written English.

 
1063-Online Marketing Manager

Key Responsibilities:

  • Initiate and manage online marketing campaigns for CT target audience
  • Negotiate with publishers on campaign costs.
  • Monitor performance daily (delivery, pacing) to adjust PPC bidding strategies to optimize for ROI.
  • Study and analyse ClickTale market trends and competitive landscapes through independent research to stay current on emerging technologies and opportunities.
  • Collaborate with creative/design teams to produce high-quality, high-performing creative.
  • Prepare and present post campaign reports that drive action, improvements and accountability.

Position Requirements:

  • 1-3 years of digital media experience.
  • Minimum 2 years of experience in managing and optimizing PPC and Display campaigns.
  • Ability to efficiently plan, prioritize and manage numerous projects and tasks simultaneously.
  • Strong knowledge of analytical methodologies for optimizing and evaluating marketing campaigns.
  • Proven experience in digital marketing campaign management and reporting.
  • Strong attention to detail.
  • Experience with Marketo, Salesforce, and web analytics tools- Advantage
  • Ability to self-serve campaigns copy in English.

 
1044-Enterprise Sales Manager - US

Key Responsibilities:

  • Drive revenue through new client acquisition
  • Prospect relentlessly to build pipeline and close new business consistently at or above quota level
  • Concentrate on large enterprise accounts
  • Understand complex customer requirements on both a business and a technical level
  • Develop and provide custom demonstrations of ClickTale to customers
  • Build strong personal relationships with prospects

Position Requirements:

  • Demonstrated ability to find, manage, and close high level enterprise deals in an evangelistic sales environment
  • At least 5 years of B2B enterprise sales experience.
  • Established reputation as a high integrity top performer
  • The role requires occasional travel
  • US candidates only, no option for relocation

Advantages:

  • Experience with SaaS opportunities
  • Experience with Web Analytics
  • Experience with CRM platforms