Privacy Shield

EU-U.S. / Switzerland-U.S. Privacy Shield Policy Statement. Last updated April 29, 2018



Clicktale complies with the EU-U.S. and Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States. Clicktale has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit

Clicktale is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).

Contact Details for Complaints:

In compliance with the Privacy Shield Principles, Clicktale commits to resolve complaints about our collection or use of your personal information. EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Clicktale the Legal and Privacy team at:


or by regular mail at:

Attn: Leor Hurwitz, Data Protection Officer
2 Embarcadero Center
San Francisco,
CA 94111, USA

In the event a complaint is not satisfactorily addressed through our internal procedures, Clicktale has further committed to participate in the dispute resolution procedures of the panel established by the EU and Swiss data protection authorities (DPAs).

Visitor may also have a right to invoke binding arbitration for unresolved complaints.

Individual Rights:

Clicktale's Website and Service Privacy Policy describe Clicktale's privacy practices, including, with respect to an individual rights to access, delete, and update information. To exercise any such individual rights or for any questions and information regarding such rights please refer to the applicable privacy policy or contact

Onward Transfer Responsibility:

Where Clicktale utilizes a third party to receive a service that includes processing personal information obtained in reliance on Privacy Shield then, unless Clicktale can prove otherwise, Clicktale will remain responsible for any violation by such third party of the Privacy Shield Principles.