Last updated: December 4, 2011
When a Clicktale Client uses the Software on its Website, Clicktale may receive certain information including:
Any information we receive will be used by Clicktale (i) in accordance with applicable laws; and (ii) only on a completely anonymous basis, in the aggregate, in order to perform web surfing analysis and statistical reports and for auditing, research and analysis to operate and improve Clicktale technologies and services.
We shall not disclose the information received through use of the Software to any third party except as follows:
We provide all Clicktale Clients with an option (or requirement when required by applicable law) to publish on their Website a link (http://www.Clicktale.net/disable.html) for Visitors to exclude themselves from monitoring by the Software. Any Visitor who wishes to exclude themselves may click on the link to opt out.
When we receive formal written complaints posted using our contact form, it is Clicktale's policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between Clicktale and an individual.