Clicktale taps into the wisdom and behavior of millions of visitors so that businesses can deliver the best digital experiences and drive amazing business results. Complex behavioral patterns are synthesized based on millisecond-level actions such as hovers and scrolls, enabling businesses to interpret their customers’ digital body language to understand intent. The pioneer in Experience Analytics, Clicktale’s Experience Cloud marries cognitive computing, machine learning and psychological research to automatically surface issues and answer questions that keep executives up at night. With unique behavioral data, clear visualizations, and world-class customer experience expertise, Clicktale is driving the “Experience Era” at the world’s leading brands. Clicktale’s global customer base includes Walmart, Microsoft, Adobe, MetLife, The Royal Bank of Scotland and Avis.
Responsibilities: Lead the roll out and adoption of Clicktale Experience Cloud from the Product side, and ensuring the success of the product within strategic, Global 2000 customers.
Reporting directly to the Global VP Product
Owns the rollout and adoption of Clicktale Experience Cloud platform from the Product House side:
Ensuring that our strategic customers are successful by creating requirements to enhance CEC functionality
Lead comprehensive Pilot and Beta programs with strategic customers
Working closely with customers and Clicktale field to assess gaps, define required solutions and drive execution within the Product house.
Serve as a main Product go to person for Product Marketing and Customer Success organizations (main liaison)
Lead communication with strategic accounts from the Product House side
- Experience in, and passion for, working with Large SaaS B2B enterprises directly, building trust and ensuring successful adoption
- Experience in creating and executing product requirements
- Project management skills, ability to proactively and remotely guiding internal teams
- Good presentation skills
- Experience in Data Analytics, Big Data, AI and eCommerce – an advantage
You will be required to travel regularly to customer sites and to other locations , including but not limited to, periodic travel to the Company’s headquarters in Israel