- Provides world-class support to Clicktale’s international client base via email, phone and chat.
- Assists clients in successfully implementing Clicktale solutions.
- Answer emergency phone calls 24/7.
- Troubleshooting of technical issues.
- Escalation and follow up on unresolved issues.
- Management of customer interaction with utmost professionalism.
- Experience in providing customer support via phone and web in English – Advantage
- Experience in providing support to Enterprise Accounts – Advantage
- Experienced in working in a web, SaaS environment – Advantage
- Knowledge in HTML, JQuery, CSS, Java Script - Advantage.
- Excellent interpersonal skills and a team player
- Passion for web technologies
- Innovative, independent, creative thinker
- Fluent English
- Willingness to work U.S. business hours (4PM-2AM Israel Time) at least 3 days a week
- Working days Monday to Friday