Customer Service Support Engineer - Student Position


Key Responsibilities:

  • Provides world-class support to Clicktale’s international client base via email, phone and chat.
  • Assists clients in successfully implementing Clicktale solutions.
  • Answer emergency phone calls 24/7.
  • Troubleshooting of technical issues.
  • Escalation and follow up on unresolved issues.
  • Management of customer interaction with utmost professionalism.


  • Experience in providing customer support via phone and web in English – Advantage
  • Experience in providing support to Enterprise Accounts – Advantage
  • Experienced in working in a web, SaaS environment – Advantage
  • Knowledge in HTML, JQuery, CSS, Java Script - Advantage.
  • Customer-orientation
  • Excellent interpersonal skills and a team player
  • Passion for web technologies
  • Innovative, independent, creative thinker
  • Fluent English
  • Willingness to work U.S. business hours (4PM-2AM Israel Time) at least 3 days a week
  • Working days Monday to Friday

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