Customer Experience Analyst


Key Responsibilities

  • The CXA is responsible for client business performance reporting and analyses, primarily focused on web analytics and optimization, marketing, and sales activities. The CXA conducts research as well as monitors, maintains, and optimizes websites
  • Assists with developing the methods and procedures required to identify whether current client business goals and objectives meet client organizational needs
  • Creates reports and analyses using key performance indicators and advance segmentations to measure engagement, conversion and trends
  • Identifies opportunities on client sites to drive conversion and optimization for optimal customer experience
  • Analyzes and documents client's digital and traditional business requirements and processes and communicates these requirements by constructing conceptual data and process models

Position Requirements

  • Bachelor's degree in business administration, information systems, or related field preferred
  • 2 or more years of business analysis experience
  • Strong analytical and problem solving skills; able to develop and use structured approaches to identify root causes and recommend resolutions; can present results in a meaningful terms
  • Proficiency with database applications and spreadsheets (Excel), is required; programming experience is a plus
  • Quantitative ability, including experience gathering and manipulating data from multiple sources; capacity to learn key analyses is critical
  • Willingness to travel
  • Ability to explain and champion technical concepts to a broad audience
  • Native English level, both verbal and written
  • Working days are Monday to Friday


  • Proficiency using Adobe Analytics, A/B testing tools, VOC tools and Google Analytics

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