Clicktale taps into the wisdom and behavior of millions of visitors so that businesses can deliver the best digital experiences to drive amazing business results. By synthesizing complex behavioral patterns based on millisecond-level actions such as hovers and scrolls, we enable businesses to interpret their customers’ digital body language and understand intent. The pioneer in Experience Analytics, Clicktale marries cognitive computing, machine learning and psychological research to automatically surface issues and answer questions that keep executives up at night. With unique behavioral data, clear visualizations, and world-class customer experience expertise, Clicktale is driving the “Experience Era” at the world’s leading brands.
Clicktale. Answer anything.
The Tech lead will:·
Manage the on boarding activities for new customers.
Lead technical activities for fortune 100 companies.
Work closely with Account Managers and Customer Success Managers and liaise to the deployment and R&D teams.
Provide high quality and timely services while working both with internal and external interfaces.
Be the main POC for any technical project related matters pertaining to the customers.
Working days are Monday- Friday
Good understanding of WEB technologies (CSS, JS, HTML).
At least 1 years of experience as in technical implementation roles in software companies
Proven experience in a customer-facing role with preferably IT organizations of Fortune 500 companies.
Proven experience managing multiple customers/projects simultaneously that are technical in nature.
Demonstrated understanding of software development processes and methodologies.
Strong analytical and problem-solving skills, a high level of professionalism, with the ability to multi-task, strong attention to detail and self-motivation.
Fluent English (verbal and written) with strong communication, presentation, and interpersonal skills.
The ability to work well in a dynamic, cross-functional, team-based environment.
Experience working in a SaaS-based solution company- advantage