Clicktale taps into the wisdom and behavior of millions of visitors so that businesses can deliver the best digital experiences to drive amazing business results. By synthesizing complex behavioral patterns based on millisecond-level actions such as hovers and scrolls, we enable businesses to interpret their customers’ digital body language and understand intent. The pioneer in Experience Analytics, Clicktale marries cognitive computing, machine learning and psychological research to automatically surface issues and answer questions that keep executives up at night. With unique behavioral data, clear visualizations, and world-class customer experience expertise, Clicktale is driving the “Experience Era” at the world’s leading brands.
Clicktale. Answer anything.
The Enterprise Growth Account Manager is a critical front line function, responsible for day to day customer relationship management, customer satisfaction and revenues. The position will interface across all Company teams and functions including Consultants, Psychologists, Project Managers, Pre-sales Engineers, Finance and Legal, in order to ensure both customer and Company goals are successfully met. Up to 25% travel to the US and Europe will be needed.
Establishing productive relationships with key decision makers driving renewals and up-sells
Identifying up-sell opportunities to pursue
Execute customer support and retention strategies
Handling proactive and reactive churn prevention activities
Negotiating and closing contracts with customers
Meet & Exceed quarterly revenue targets
Matrix management of a team of professionals
Establish productive relationships with key decision makers.
Manage the customer life-cycle from deployment to renewal, cross-sell and up-sell.
Identify and promote new growth opportunities within existing client base.
As part of a cross-functional team, monitor and improve customer satisfaction via Customer Consultants, project managers and Implementation teams.
Maintain a customer reference program to support new sales activities.
Attend offsite meetings, conferences or industry events, as necessary.
4 years of experience Sales / Account Management in a SaaS B2B company
Proven experience in managing a client base of ~$4M ACV
Customer service orientation and excellent communication skills
Familiarity with online concepts and Web Analytics
Innovative, independent, creative thinker
Excellent interpersonal skills and a team player
Willingness to work U.S. business hours
Working days Monday to Friday
Strong customer service and proven leadership abilities.
Deep understanding of the online optimization industry.
Ability to balance the need of the customer while maintaining corporate objectives.
Ability to work with internal and external customers to find solutions to challenges.
Proficiency in additional languages other than English highly desirable.