For membership, account and subscription-based businesses, a smooth, efficient self-service experience is essential for financial success. Optimizing the customer journey through myriad complex options increases customer satisfaction, reduces churn, and significantly reduces customer service expense.
Clicktale helped Telus, Canada’s fastest growing national telecommunications company, increase self-service conversions 5% by smoothing its digital self-service experience.
Download the case study now to learn how your business can:
• Leverage objective data and visualizations that take the guesswork out of usability issues
• Reveal customer intent and behaviors that underlie trends
• Accelerate and focus the agile design process