Rated People, one of the UK’s largest digital marketplaces, turned to Clicktale to help them streamline the customer experience for over 50,000 homeowners a month.
At the 2015 Customer Event Festival in London, Rated People’s Chief Product Officer spoke about the company’s commitment to the ongoing process of enhancing customer experience.
Check out how Rated People leveraged Clicktale to:
- Take an in-depth look at why conversion rates were sub-optimal, and attract more job postings by homeowners.
- Optimize on-page elements using drill-down into heatmaps.
- Review on-page metrics to better understand user engagement trends.
- Improve scroll rate to raise overall page visibility.