See the actual sequences of onsite behaviors and actions that trigger customer feedback, and quickly uncover issues that make them unhappy.
In this video, Clicktale and OpinionLab leaders describe how integrating the platforms helps companies like yours:
- Understand the objective issues that underlie customer feedback
- Replicate issues to determine exact circumstances in which they occur
- Quantify impact of issue on customer satisfaction and business results
- Prioritize what needs to be fixed