Six easy steps to reducing your bounce rate
You invest in increasing site traffic: from paid to earned media, social engagement, campaigns, content, and more. And while increasing site traffic is important, there is something else you must ...show more
The Holidays Are Here – Is Your Situation Room Ready?
This holiday season, customer experience is taking its rightful place in the retail situation room. For e-commerce retailers, holiday season stakes are high.show more
You aren’t measuring “wows”? So how do you expect to deliver them?
Why should you pay attention to a topic related to measuring “wows” and emotion?show more
#UX tales from my laptop this holiday season
In the time I’ve been working in digital experience, my online shopping has probably increased by at least 600%. Honestly I have the numbers to prove it.show more
How to bring your A-Game to financial services sites
The era of the personal connection with your bank, when you brought Christmas gifts to your favorite teller or your bank manager, is over. We live in a time where the brick and mortar bank branch is just one of several touchpointsshow more