Tova Osofsky

  • Clicktale Helps Businesses "Follow That Chat"

    Clicktale Helps Businesses "Follow That Chat"

    One of the many ways that companies make good on their goal of providing outstanding service is by offering real-time personal customer assistance, 24/7, using LivePerson’s chat platform.

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  • Get the customer experience right for your international shoppers

    Get the customer experience right for your international shoppers

    In recent years, many US retailers have made strides in adapting their sites for customers worldwide. Open a large retailer’s site from anywhere in the world, and you are likely to see small adaptations designed...

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  • Building a millennials-friendly banking experience

    Building a millennials-friendly banking experience

    Hello bank!, the online-only brand of BNP Paribas Fortis, makes banking simple and smooth for mostly-Millennial clients.

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  • JanSport Goes “Mobile First” to Appeal to Its On-the-Go Customer Base

    JanSport Goes “Mobile First” to Appeal to Its On-the-Go Customer Base

    At JanSport, the huge and innovative American backpack and collegiate apparel brand, mobile drives over half of the traffic to JanSport.com and 35% of its online revenue. So when it came to redesigning its homepage for the critical back-to-school season, JanSport knew that it had to get the mobile homepage exactly right.

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