Julie Zuckerman

  • Customer experience management behind login: addressing security challenges

    Customer experience management behind login: addressing security challenges

    Ensuring a smooth customer experience for financial services providers is critical on the secure area of the website. Customers are logging in to conduct a host of account management actions and other transactions – paying bills, making money transfers, managing investment accounts, downloading personal documents, or asking for a quote, to name a few.

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  • Every financial services customer is a digital customer

    Every financial services customer is a digital customer

    Digital customer experience management is crucial at each stage of the acquisition or conversion process, so that providers can closely watch and micro-optimize each step.

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  • The experiences that matter most are behind login

    The experiences that matter most are behind login

    Smooth customer experience for account management becomes even more critical for financial service providers

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