Jo Frankel

  • The 4 most common problems with mobile websites

    The 4 most common problems with mobile websites

    The great thing about using advanced in-page Digital Customer Experience technology is that you can uncover why website visitors behave the way they do within their individual online journey. Here …

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  • Creating an exceptional customer experience in the social age

    Creating an exceptional customer experience in the social age

    When it comes to clothes shopping – online or otherwise – I don’t have a lot of patience. I want to be served and suggested to, mainly because I “never have any time” and don’t get a great deal of pleasure out of the act of shopping.

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  • #UX tales from my laptop this holiday season

    #UX tales from my laptop this holiday season

    In the time I’ve been working in digital experience, my online shopping has probably increased by at least 600%. Honestly I have the numbers to prove it.

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  • Five common web design traps and how to avoid them

    Five common web design traps and how to avoid them

    Elizabeth MacBride of Forbes.com speaks with Clicktale senior executives about the top five website design mistakes they observe.

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