Build a Better Online Customer Experience

ClickTale®, the pioneer of enterprise Digital Customer Experience (DCX) Management, enables businesses to maximize engagement and revenue by optimizing visitor interactions with websites on desktop, tablet or mobile devices.

ClickTale’s ready-to-use SaaS solution effortlessly integrates with and adds powerful new insights and visualizations to traditional Web Analytics, A/B Testing and Voice-of-Customer tools.

Our enterprise grade solution analyzes visitors’ in-page activity and produces visual insights, including data-rich heatmaps and individual session playbacks, and is enhanced by Customer Experience Consultants dedicated to ensuring business success.

Clicktale’s global customer base includes Global Fortune 1000 companies, such as Wal-Mart Stores, Home Depot, Vodafone, Metlife and Adobe.

The company was founded by Dr. Tal Schwartz and Arik Yavilevich in 2006
and recently recognized by Deloitte as one of the 20 fastest growing companies in EMEA.

 
Key Differentiators
Integrated Ecosystem

Enhance the value of your entire marketing ecosystem by easily integrating with all major optimization, VOC and analytics tools.

Professional Consulting

Achieve your business goals with our dedicated industry experts and powerful psychological insights into customer behavior.

Enterprise–class SaaS

Easy to deploy, scalable to millions of visitors and compatible with any website infrastructure.

Qualitative and Quantitative

Accurately diagnose issues
by seeing the full picture.
Drill down from data-rich heatmaps
to individual Session Playbacks.

Management and Board
  • Dr. Tal Schwartz is Chairman and CEO of ClickTale. He founded ClickTale with Arik Yavilevich in 2006 with the vision of making the web a better place by revolutionizing web analytics and providing deep insights into customer behavior. ClickTale has grown from a groundbreaking idea into the worldwide leader of Customer Experience Analytics serving tens of thousands of customers from around the globe.

    Throughout his career, Tal has also been committed to using technology to produce positive social change. In 2004, he co-founded the Bronica Entrepreneurship and Innovation Center at the Technion, as well as the Technion Entrepreneurship Club which helps student-based technology startups become successful. In 2000, he founded Expand Beyond Corporation, which developed software that allowed IT Professionals the freedom to work wirelessly, which was later acquired by Semotus Corporation. 

    Tal has been a lecturer and Visiting Professor at numerous universities, including Caltech, Technion, Tel-Aviv University, the University of Haifa, and DePaul University. Tal holds bachelors degrees in Engineering and Applied Science and in Economics from the California Institute of Technology and a Doctorate in Finance from the Johnson Graduate School of Management at Cornell University.

  • Arik Yavilevich founded ClickTale with Tal Schwartz in 2006. As Chief Technology Officer, Arik oversees all research and development at ClickTale.
    His career objective is to use disruptive technologies to bring innovation to the world! 

    For over 15 years, Arik has been a technology leader and innovator in software and Internet applications. 
    Prior to founding ClickTale, Arik developed advanced desktop and web-based applications at the Technion - Israel’s Institute of Technology, Applied Materials, and various eCommerce and software companies in Israel. Arik also runs a micro ISV (independent software vendor) as a hobby. 

    Arik holds a bachelors degree in computer science from the Technion, Israel and has served with the elite computer division of the Israel Defense Forces.

  • As CFO, Yoav is responsible for all ClickTale financial and operation activities.

    Yoav has over 15 years of highly successful leadership experience in corporate finance, international accounting, M&A, investor relations and taxation.
    Prior to joining ClickTale, Yoav worked as a Director of Finance at Oberon Media and was responsible for all International financial activities, including managing the financial activities of the Interactive Television business unit and of Oberon Media Israel. Earlier in his career, Yoav worked as CFO at PixelPlay and played a significant part in the execution of the merger between PixelPlay and Oberon Media. 

    Yoav is a Certified Public Accountant (Israel, intern at KPMG), holding a B.A. degree in Business Management and Accounting from the Israeli College of Management and an MBA from Tel Aviv University.

  • As CMO, Efrat leads ClickTale’s worldwide marketing initiatives and drives awareness and adoption targeting global fortune 500 companies.
    The Marketing team led by Efrat is responsible for bringing in new customers, adding value to  existing customers, as well as creating and publishing Digital Customer Experience thought leadership content for the industry.

    Efrat brings proven marketing expertise, with strong emphasis on a customer centric approach and manages the team while encouraging a fun, dynamic, and creative atmosphere.  Efrat has a global perspective to Marketing, having lived and worked on three different continents (and counting!). Previous to ClickTale, Efrat led the global marketing efforts at ClickSoftware (NasdaqGS: CKSW), the leading provider of automated mobile workforce management. Previous to that she managed the global marketing team at Sophos, an IT security company, and held various technical and product-related roles at Dassault Systèmes SolidWorks, a 3D CAD Software Company.  

    Efrat holds a B.S. in Industrial and Software Engineering from Shenkar College of Engineering, and an MBA from Kellogg-Recanati International School.

  • As General Manager of ClickTale Inc. Oded Leiba is in charge of all ClickTale operations within the US. From Pre-Sale to project delivery, and to on going services provided to our customers.

    Oded has more than 20 years’ experience in software companies and vast experience managing global professional services departments and P/L operations. Oded had previously worked at FUNDtech (leaders in transaction banking solutions) as Director of Technology and Services where he managed a professional team responsible for the Electronic Invoices division. Earlier in his career Oded worked at Top Image Systems (Enterprise Content Management) in various positions, including UK Managing Director responsible for the UK Branch P/L, and prior to that Oded served as VP Professional Services for six years responsible for the global professional department.

  • As VP of Global Sales Idan leads a team of professionals who bring ClickTale to enterprises worldwide.

    Idan has over ten years of experience in global enterprise sales and channel management.
    With ClickTale since 2010, Idan was Director of Enterprise Sales for North America before becoming VP Global Sales. Prior to joining ClickTale, Idan managed global customers as a Senior Account Manager in EMC and MBI (acquired by Glasshouse).

    Idan holds a BSc in Mathematics and Economics from Tel Aviv University.

  • As VP R&D, Yaron leads ClickTale’s product development and all related activities. 
    He is responsible for designing and implementing ClickTales’s products, planning technical strategies, and overseeing all research and innovation.

    Prior to this position, Yaron served as VP of Community Toolbar and VP of Engineering at Conduit, and before that held various R&D management positions at Identify Software (later acquired by BMC Software) and FareChase, Inc. (acquired by Yahoo).

    Yaron holds a B.Sc. (Cum Laude) in computer science from the Interdisciplinary Center (IDC) Herzliya in Israel.

  • As VP Product Management Hadas is responsible for ClickTale’s product roadmap, leading the creation of new products and features that are innovative and engaging.

    Hadas has over 10 years of experience developing internet and mobile - based products and services.
    Passionate about user experience and making the web a better place for its users, Hadas' prior experience includes leading products in web startups such as CareerHarmony (acquired by Manpower) and London-based Webjam, to working with large enterprises such as Cellcom, Israel’s leading mobile phone operator. 

    Hadas holds a BA in Psychology and Musicology from the Hebrew University, and an MSc in Occupational Psychology from the University of London.

  • As VP of Client Services Shai leads the global projects delivery, deployment services and customer experience consulting services, all to ensure customers’ success

    Shai has more than 15 years in managerial positions in Software companies and vast experience managing complex global Professional Services organizations. Most recently Shai served as head of a Professional Services unit in NCR Retail and as VP of Delivery in Retalix. Prior to these roles, Shai served in various software development and operation managerial roles in Retalix – a global leader of retail technologies.

    Shai holds a BsC in Computer Science from the Tel Aviv Academic College.

  •  
    Richard joined Amadeus in 1998 and specialises in software companies.
    He serves as non-executive director on the boards of Celltick (mobile marketing), ClickTale (customer experience analytics), ForeScout (enterprise cybersecurity), Openbravo (open source ERP) and Unruly (social video advertising). Richard recently served as Chairman of the British Private Equity and Venture Capital Association (BVCA).
     
    Prior to Amadeus, Richard worked as a management consultant, a hands-on finance and business development executive and a turnaround manager. He joined Apax Partners in 1994, where he made a number of early stage investments, the best known of which was software company Autonomy. Richard subsequently became director of business development and finance at Autonomy, staying with the company until 1998.

    Richard holds an MBA from INSEAD and a BA and MA in Mathematics from Christ's College, Cambridge.

  • David Ram is a Partner in Goldrock Capital, a growth equity fund in Israel.
    David joined Goldrock Capital in early 2008 and is involved in all aspects of the investment management activities within Goldrock.

    Prior to joining Goldrock Capital, David was the Managing Director of Slingshot Advisors – a boutique advisory firm that specialized in providing investment advisory services to venture capital and private equity funds. There he specialized in helping clients develop investment strategy with a focus on executing later stage technology investments in Israel. In early 2005, David helped launch and manage the Israeli office of VantagePoint Capital Partners where he was an Associate on the investment professionals’ team in the Information Technology and Cleantech practices. From 1999 to 2005, David was a Manager at Ernst & Young Israel in the Corporate Finance group, focusing on management consulting services to technology businesses. During that period, David managed over 100 clients from numerous sectors with a bias towards technology, from start-ups to multi-billion dollar companies. David launched his professional career in the US at Merrill Lynch in 1998, where he developed high growth large cap stock portfolios for high net worth individuals.

    David holds a B.S. in Finance from Yeshiva University in New York. David was born in Atlanta, Georgia and moved to Israel in 1998 where he currently lives with his wife and 3 children. David is also an active board member at Israel Free Loan Association, one of Israel's largest social impact operations.

  • Lucian Schönefelder is a Director in the London office of Kohlberg Kravis Roberts. He is focussed on investments in the European media & technology sector with a particular focus on digital media. Lucian has been involved with KKR's investments in Clicktale (Digital Customer Experience SaaS business), Arago (AI-based IT Automation Software), Scout24 Switzerland (JV with Ringier around its Online Classifieds Assets), BMG Rights Management (music publishing JV with Bertelsmann), Fotolia (#1 European marketplace for digital images) and Duales System Deutschland (leading recycling company in Germany). He also spent one year with KKR's operating unit (KKR Capstone) where he worked on various assignments within ProSiebenSat.1.

    Before joining KKR, Lucian worked in the M&A department of JP Morgan in London.

    Lucian holds a Master of Science in Business Administration as well as a PhD (summa cum laude) from the University of St. Gallen (Switzerland).