Privacy Policy

Privacy Policy for Information Collected by the ClickTale Ltd. ("ClickTale") Website (the "Website")

Last updated 12 August 2013

This Privacy Policy outlines the information collected on the ClickTale website and how that information is used. For information about our service see Privacy Policy for Information Collected by the ClickTale Web Analytics Service.
 
1. ClickTale Web Analytics Service
 
This site uses ClickTale web analytics service. ClickTale may record mouse clicks, mouse movements, scrolling activity as well as any text you type in this website. ClickTale does not collect personally identifiable information (PII) that you do not voluntarily enter in this website. ClickTale does not track your browsing habits across web sites which do not use ClickTale services. For more information see Privacy Policy for Information Collected by the ClickTale Web Analytics Service. We are using the information collected by ClickTale service to improve our website, make it more user-friendly and monitor that it is performing correctly. You can choose to disable the Service at http://www.clicktale.net/disable.html.
 
2.a. Collection of Information - The information we collect and how we collect it
 
The information collected by our website may include:
i. Any personal details you enter and submit, such as name, address, email address, etc.
ii. Your IP address, referrer, web pages that you visit and any other data normally stored in website logs.
iii. Session information stored in cookies that are used to ensure accurate data is extracted from our systems. These cookies do not include any personal data. If you set your browser to reject cookies, you might not be able to login to your ClickTale account.
iv. If you have an account with ClickTale, your preferences and use of email updates.
v. Under no circumstances will we hold sensitive payment details such as your credit card number, expiry date and security code. All transactions are handled through one of our 2 accredited payment bureaus:
- Adyen. For more information about Adyen’s privacy policy please refer to: http://www.adyen.com/about/adyen-certifications
vi. Third Party Partners: We may partner with and use various third party services (“Third Party Partners”) in order to analyze and improve our own services and serve you advertisements across the Internet based on your prior visits to our Service (e.g. remarketing, including through Google). In connection with the services provided by such Third Party Partners, we or the Third Party Partner may use first-party cookies and/or third-party cookies.  We do not pass any personally identifiable information to such Third Party Partners without your prior consent.  Along with cookies, the Third Party Partner may use other technologies (such as web beacons, JavaScript) to compile anonymous information about your mouse movements, browser’s or device’s visits and usage patterns.  
Certain advertisers (including Google) may be members of NAI. You may opt out from such advertisers services here (http://www.networkadvertising.org/choices/)
vii. We post customer testimonials/comments/reviews on our web site which may contain personally identifiable information. If this information was not made public by the customers themselves, we obtain the customer's consent via email prior to posting the testimonial to post their name along with their testimonial.
viii. Our website offers blogs or community forums to allow you to learn more about us. You should be aware that any personally identifiable information you provide in these areas may be read, collected, and used by others who access them. We are not responsible for any personally identifiable information you choose to submit in blogs, forums, chat areas, instant message services, bulletin boards, or any other publicly accessible service or website. To request removal of your personal information from our blog or community forum, contact us via the contact form. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
ix. Our site includes links to other websites whose privacy practices may differ from those of www.clicktale.com. If you submit personal information to any of those sites, your information is subject to their privacy statements. We encourage you to carefully read the privacy statement of any website you visit. 
x. A web beacon is an electronic image placed on a web page that can serve many of the same purposes that cookies serve, For example, recording the pages you visit on our site. We or third parties may use web beacons to track the traffic patterns of users from one page to another. We or our third party service provider may use web beacons in some of our emails to let us know which emails have been opened by recipients or track click-through rates. This allows us to gauge the effectiveness of our communications to customers and our marketing campaigns. 
xi. Co-branding - Some pages may have the look and feel of being on www.clicktale.com, however the information collected on these pages may not be covered under our privacy statement. All information collected on another website is owned and controlled by that company’s privacy statement. 
 
2.b. Collection of Information - What we do with your information
 
Any information we collect will be used in accordance with applicable laws for the following purposes:
a. To comply with legal requirements.
b. In certain cases, we may use your email address to send you information about our products and services, such as a periodic Newsletter. You may opt-out of receiving our newsletter from us by following the unsubscribe instructions included in each newsletter.
c. We may use personal information to provide the ClickTale Service. 
d. We may use personal information for auditing, research and analysis to operate and improve ClickTale technologies and services. 
e. We may share aggregated non-personal information with third parties. 
f. We may use and share information with certain third-parties that help us operate our Website and services (e.g. hosting company, payment processors, business management and email distribution service providers and other similar service providers).  When we use such third parties, we restrict them from using or disclosing the information, except as required to perform services on our behalf or to comply with legal orders. 
g. We may share information with third parties in limited circumstances, including when complying with legal process, preventing fraud or imminent harm, and ensuring the security of our network and services. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site. We may provide your personal information to agents or service providers acting on our behalf for limited purposes. For example, we may share personal information with our agents or service providers to ship your order, or send you email on our behalf. These third parties are authorized to use your personal information only to perform the service they are providing for us. 
h. When you send email or other communication to ClickTale, we may retain those communications in order to process your inquiries, respond to your requests and improve our services.
i. We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us via our contact form. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. 
Please don’t send us any communication which contains confidential information. Since we are not able to evaluate whether such communication contains confidential information or not, we may retain or use such confidential information as aforesaid and such retention or use shall not be deemed as a breach of any of our obligations herein. 
Except as described herein, we do NOT:
i. Disclose your information.
ii. Share your information with third parties.
 
3. Information security
 
ClickTale maintains a strict "no-spam" policy. We do not share, sell, rent, or trade PII with third parties for their promotional purposes.
We take industry standard security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.
We restrict access to personal information to ClickTale employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to disciplinary measures, including termination and criminal prosecution, if they fail to meet these obligations.
If ClickTale becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will provide notice before personal information is transferred and becomes subject to a different privacy policy. 
When we receive formal written complaints posted using our Contact Form, it is ClickTale's policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between ClickTale and an individual.
 
4. Policy Modifications
 
If we decide to change our privacy policy, we will post those changes to this privacy statement wherever it appears, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.
 
5. Contacting us about Privacy
 
If you have any questions about our privacy statement, the information we have collected from you online, the practices of this website, or your dealings with this website, please contact us by using our contact form or by physical mail at: 2 Shoham St., Ramat Gan, 52521, Israel.