Job Opportunities

ClickTale is hiring! ClickTale the enterprise leader in Digital Customer Experience, enables businesses to maximize revenues,
by optimizing the way people experience the digital world – whether from desktop, tablet or smartphone.
Headquarters are based in Ramat Gan, Israel and an American center based in New Jersey. 

We are continually seeking talented and dedicated new employees to join our growing team of hardworking professionals.
Whether you are straight out of college or have been in the industry for 25 years, we want to hear from you!

Job opportunities:

 

 
1051-Software Team Leader

Key Responsibilities:

  • Lead a client-server development scrum team that is responsible for developing ClickTale's SaaS web applications.
  • Lead features development from design to release while ensuring the team is consistently delivering working software on time and with high quality each sprint.
  • Lead & improve the Scrum process as the team Scrum Master. Constantly striving to create a strong, self-sufficient team that is constantly improving.
  • Hands on development.

Position Requirements:

  • Scrum mastering or team leadership experience.
  • Extensive large scale web applications development experience.
  • Experienced in developing software infrastructure.
  • Object Oriented Design ninja.
  • Highly skilled with either .NET (preferred) or Java.
  • Familiar with single page application framework (e.g. AngularJS, ExtJS).
  • Knowledge in data stores (e.g. SQL, OLAP, OLTP, NoSQL etc.).

Advantages:

  • Extensive hands-on Javascript experience.

 
1025-Senior Product Manager

Key Responsibilities:

  • Deliver successful products, leading the full life cycle from idea to final deployment.
  • Apply entrepreneurial skills and use data-driven approaches to guide decisions and continuously deliver successful products.
  • Prioritize new features, improvements and bugs based on customer impact & business goals.
  • Work with designers and developers to ensure efficient and high quality delivery.
  • Define and regularly monitor KPIs, success metrics and other analytics for your product area to determine product health.
  • Deliver product requirements documentation including wireframes and usage scenarios.
  • Communicate with multiple interfaces within the company – Sales, Marketing, Professional Services, to gather feedback regarding product usage to feed the product roadmap.
  • Communicate with customers, partners and opinion leaders.
  • Understand the competitive landscape, identify market opportunities and feed back to the product roadmap, vision and strategy.

Position Requirements:

  • 5-10 years of experience delivering successful Enterprise and/or mobile products, experience in writing specification documents, wireframes, working with developers.
  • Savvy, business-minded individual that is comfortable navigating between complex strategic decisions and day-to-day implementation details.
  • Extremely thorough, detail-oriented and organized with ability to manage multiple parallel projects.
  • Highly analytical with strong problem-solving and critical thinking skills.
  • Strong customer focus.
  • Internet savvy – knowledge of internet services, sites, methods and standards.
  • Excellent written and verbal communication skills – English mother tongue a must.

Advantages:

  • Knowledge and experience in Web Analytics.
  • UI/UX education and experience.

 
1016-Deployment Web Developer

Key Responsibilities:

  • Develop client-side code (JavaScript, DHTML) to implement integration of the ClickTale system with customers’ web sites
  • Analyze specs and provide estimates to match requirements of the deployment process
  • Research and provide solutions for deployment related challenges
  • Top expert in deploying ClickTale service on large and complex web sites
  • Serve as an escalation point for technical issues

Position Requirements:

  • 1-3 years of experience in client-side web development (JavaScript, Jquery, HTML, CSS, AJAX)
  • Analytical thinker
  • Technology enthusiast
  • Good spoken and written English
  • Service-focused attitude
  • Team player

Advantages:

  • Technical/Science education (CS, EE, Math, Physics)
  • Experience working with web technologies (ASP, PHP, JSP/J2EE,RoR)

 
1052-Applications QA Team Leader

Key Responsibilities:

  • Lead a team of Automation & Manual QA Engineers.
  • Be the QA technical authority within the Applications group for both manual & automation tasks.
  • Mentor the group scrum teams and ensure that they deliver high quality products in short cycles.
  • Define, build and lead the automation methodologies, processes and tools development for ClickTale’s applications group.
  • Hands on automation development (~50%).

Position Requirements:

  • BSC in Computer Science or equivalent.
  • At least 2 years of experience in testing web applications.
  • Experience with hands on design & develop of a framework for automatic testing.
  • Experience with performance and load testing.
  • Knowledge of Selenium and Java.
  • Knowledge of Html and JavaScript.
  • A team player who is able to lead and drive a team forward.
  • Passionate about constantly improving automation & quality processes.
  • Good spoken and written English.

Advantages:

  • Experience as a team leader.
  • Knowledge of web debugging tools (fiddler, firebug)

 
1030-Project Manager

Key Responsibilities:

  • Direct and manage customer deployment projects from beginning to end
  • Own the relationship with Enterprise Clients during the project implementation phase
  • Manage projects from technical and commercial aspects
  • Define project scope, goals and deliverables that support business goals
  • Effectively communicate project expectations to team members and stockholders in a timely and clear fashion
  • Develop full scale project plan and associated communication documents
  • Responsible for the project time schedule and P&L
  • Manage customer expectation and manage customer relationships
  • Lead pre-sales pilot activities with potential customers to drive to successful conversion
  • Conducing demo’s and presentation

Position Requirements:

  • 2-4 years’ experience in managing projects within the Enterprise software market
  • Experience working with international companies
  • Strong familiarity with project management tools such as MS Projects
  • Experience in WEB technologies
  • Ability to read a WEB page (HTML file)
  • Ability to effectively prioritize and execute tasks in high pressure environment
  • Excellent communication skills - verbal and written
  • Customer service skills
  • Strong interpersonal skills
  • Working days are Monday-Friday

 
1053-QA Server Engineer

Key Responsibilities:

  • Coding ad-hoc tools to test server side infrastructure (focused on multi-threaded , high-scale environment)
  • Performing Manual tests
  • Write STD and STR documents

Position Requirements:

  • BSc in Computer Science or equivalent
  • Minimum 2 years of experience as QA Engineer
  • Deep understanding of the web
  • Experience in testing of web applications
  • Knowledge of networking tools (fiddler / Wireshark)
  • Excellent knowledge of Windows environment and Browsers
  • Coding experience - Html, JavaScript, .NET
  • Knowledge of cloud platforms
  • Excellent English (reading and writing)

Advantages:

  • Knowledge of windows debugging and profiling (SOS , DebugDiag, Ants and Etc.)
  • Knowledge of Linux environment

 
1054-QA Client Engineer

Key Responsibilities:

  • Manual testing o JavaScript based web infrastructure.
  • Building web sites for testing.
  • Write STD and STR documents

Position Requirements:

  • BSC in computer science or equivalent.
  • A minimum of 2 years’ experience as QA engineer.
  • Knowledge of Html, JavaScript.
  • Experience in testing of web applications.
  • Knowledge of networking sniffer / proxy (fiddler,Wireshark).
  • Excellent knowledge of Windows environment and Browsers.
  • Excellent English (reading and writing).

Advantages:

  • Experience with Mobile testing.
  • Coding experience - JavaScript/Java.
  • Selenium Knowledge.

 
1008-Application Database Engineer

Key Responsibilities:

  • Build, scale, and administer ClickTale's Data Warehouse
  • Own the technology stack from end-to-end: from hardware to OS to software to interfaces and everything in-between
  • Come up with innovative solutions to scale the system beyond the vendor software's limitations
  • Keep the system stable, high-performing, and always available with solid redundancy and backup/recovery/DR strategies
  • Develop automation and tools to streamline administration, configuration, maintenance, and service monitoring and alerting
  • Be the expert and support users by answering any questions and troubleshooting any issues

Position Requirements:

  • Bachelor's degree in Computer Science or equivalent.
  • At least 5 years of experience administering large data warehouses.
  • High degree of proficiency in Linux or Windows administration with good understanding of network and storage fundamentals.
  • Expert knowledge of MsSql Server database.
  • Expert understanding of ETL techniques and best practices to handle extremely large volume of data.
  • Awesome coder in SQL and powershell/shell scripting, with working knowledge of C#, HTML, JavaScript.
  • Ability to simultaneously manage multiple projects in a fast paced environment.
  • Sharp troubleshooting skills and "I can fix anything" attitude.
  • Willingness to take initiative and contribute beyond your own responsibilities.
  • Experience building high availability, backups/restores, and disaster recovery solutions.
  • Working knowledge of C# and object oriented design and programming.

Advantages:

  • 2 years of experience administering MPP databases
  • Expert knowledge of at least one MPP architecture, performance tuning, and optimization techniques such as sharding and partitioning.
  • Solid foundation in modern databases architecture, columnar data warehouse design, data analytics, and business intelligence.

 
1049-Commercial Sales Manager

Key Responsibilities:

  • Drive revenue through new client acquisition.
  • Follow up on inbound generated leads from various sources.
  • Prepare and deliver live product demos to potential customers.
  • Qualify leads, build sales pipeline and execute sales at or above quota level.

Position Requirements:

  • Experience in international sales.
  • Excellent spoken and written English
  • Strong communication and negotiation skills.
  • Willingness to work U.S. business hours.
  • Working days are Monday to Friday.

Advantages:

  • Experience with SaaS opportunities.
  • Experience in web analytics and optimization.

 
1047-Technical Lead

Key Responsibilities:

  • Be the technical focal point inside and outside the organization.
  • Define the deployment approach to deploy ClickTale technology.
  • Full ownership on project deployment phase including integration with 3rd party software.
  • Provide ongoing support to projects from deployment to live stage.
  • Provide estimation of work efforts for candidates that are in sales process.
  • Provide technical analysis of web sites that are in sales process.
  • Take ownership on technical specifications during project design phase.

Position Requirements:

  • At least 3 years of experience working on Enterprise accounts in a Technical Lead position.
  • 2-3 years of proven experience writing Client side code (JavaScript, HTML, XML, jQuery, JSON, Angular).
  • Knowledge in WEB Architecture.
  • Technical/Science education (CS, EE, Math, Physics).
  • Excellent verbal and written communication skills.
  • Excellent relationship building skills.
  • Working days are Monday-Friday.

 
1024-Customer Experience Analyst

Key Responsibilities:

  • The CXA is responsible for client business performance reporting and analyses, primarily focused on web analytics and optimization, marketing, and sales activities. The CXA conducts research as well as monitors, maintains, and optimizes innovative digital
  • Assist with developing the methods and procedures required to identify whether current client business goals and objectives meet client organizational needs
  • Create reporting and analysis using key performance indicators and advance segmentation to measure engagement, conversion and trends
  • Identify opportunities on client sites to drive conversion and optimization for optimal customer experience
  • Performs analysis comparing online and offline activity to support the client’s management team understand performance of the various channel offerings
  • Analyzes and documents client's digital and traditional business requirements and processes and communicates these requirements by constructing conceptual data and process models

Position Requirements:

  • Bachelor's degree in business administration, information systems, or related field preferred
  • 2 or more years of business analysis experience
  • Strong analytical and problem solving skills; able to develop and use structured approaches to identify root causes and recommend resolutions; can present results in a meaningful terms
  • Proficiency with database applications and spreadsheets (Excel), is required; programming experience is a plus
  • Quantitative ability, including experience gathering and manipulating data from multiple sources; capacity to learn key analyses is critical
  • Willingness to travel
  • Ability to explain and champion technical concepts to a broad audience
  • Native English level, both verbal and written
  • Working days are Monday to Friday

Advantages:

  • Proficiency using SiteCatalyst, Webtrends, Omniture and Google Analytics experience

 
1029-German speaking Sales Development Representative

Key Responsibilities:

  • Creating sales meetings (demos) for enterprise account executives with DACH region.
  • Prospecting and profiling companies in DACH region that are a fit for ClickTale’s enterprise sales department.
  • Generating your own leads in DACH region and using marketing leads to hunt for decision makers.
  • Outbound phone calls and sending a lot of emails to prospects in DACH region

Position Requirements:

  • Ability to work from 9-6pm. (Monday - Friday).
  • Client facing experience, ideally as part of a sales process.
  • Familiarity with the DACH ecommerce industry.
  • Working days Monday-Friday.
  • Excellent spoken and written English

Advantages:

  • Additional Languages: German
  • Prior sales experience.
  • Experience with Salesforce
  • Overall understanding of web concepts.
  • Experience performing lead prospecting and generating your own leads.

 
1003- Enterprise Sales Manager

Key Responsibilities:

  • Drive revenue through new client acquisition
  • Prospect relentlessly to build pipeline and close new business consistently at or above quota level
  • Concentrate on large enterprise accounts
  • Understand complex customer requirements on both a business and a technical level
  • Develop and provide custom demonstrations of ClickTale to customers
  • Build strong personal relationships with prospects

Position Requirements:

  • Demonstrated ability to find, manage, and close high level enterprise deals in an evangelistic sales environment
  • Established reputation as a high integrity top performer
  • A native English speaker with excellent communication skills - must
  • Role requires travel (up to 25%) to Europe
  • Working days Monday to Friday

Advantages:

  • Experience with Web Analytics
  • Experience with CRM platforms
  • At least 5 years of B2B enterprise sales experience. Experience with SaaS opportunities

 
1043- Enterprise Pre-Sales Engineer - US

Key Responsibilities:

  • Aid Enterprise sales team to close more deals at higher values by providing top-notch pre-sale technical expertise.
  • Demonstrating value of the product using live demo.
  • Provide (internal & external) Support on our solution for prospective Clients (via email and phone).
  • Provide training for the sales team.
  • Aid in creation of sales collateral for the sales team.
  • Gather feedback on the software from clients and sales team and escalate to the product team in prioritized fashion.

Position Requirements:

  • 2+ years of experience as a presales consultant or any other technical position.
  • Client facing experience, ideally as part of the sales process. Strong salesmanship skills.
  • Excellent verbal and written skills,ability to provide instructions to clients in a clear, easy to understand fashion.
  • Highly organized and independent. Ability to handle many requests simultaneously, prioritize and deliver fast, accurate results.
  • Overall understanding of web technologies and online world.
  • Familiar with JavaScript and Jquery.
  • Occasional travel.
  • US candidates only, no option for relocation.

Advantages:

  • Experience is web analytics.
  • Working with Enterprise customers.

 
1044-Enterprise Sales Manager - US

Key Responsibilities:

  • Drive revenue through new client acquisition
  • Prospect relentlessly to build pipeline and close new business consistently at or above quota level
  • Concentrate on large enterprise accounts
  • Understand complex customer requirements on both a business and a technical level
  • Develop and provide custom demonstrations of ClickTale to customers
  • Build strong personal relationships with prospects

Position Requirements:

  • Demonstrated ability to find, manage, and close high level enterprise deals in an evangelistic sales environment
  • At least 5 years of B2B enterprise sales experience.
  • Established reputation as a high integrity top performer
  • The role requires occasional travel
  • US candidates only, no option for relocation

Advantages:

  • Experience with SaaS opportunities
  • Experience with Web Analytics
  • Experience with CRM platforms

 
1046-Customer Experience Consultant- US

Key Responsibilities:

  • Daily client interaction and engagement management with typically 20%-25% travel to visit client’s onsite.
  • Execution of a Client-Centric Strategic approach to develop a trusted adviser relationship with enterprise clients by delivering quantifiable value.
  • Create and present analyses and recommendations on website optimization and usability, user-experience and conversion.
  • Deliver quantitative and strategic consulting services to new and existing clients.
  • Develop Customer Lifecycle Management tactics through the use of multi-channel contact strategies tailored to individual customer segments.
  • Create presentations and correspondence to communicate findings and recommendations.
  • Handle multiple simultaneous projects and engagements as part of the Consulting Services Group.
  • Participate in the development of new service offerings.
  • Develop a knowledge-base in multiple industries and across disciplines of strategy, planning and operations.
  • Create presentations and correspondence to communicate findings and recommendations.
  • Conduct industry and/or functional research and related analyses to support client work.
  • Develop intellectual capital and best practice methodologies.
  • Handle multiple simultaneous projects and engagements as part of the Consulting Services Group.
  • Participate in the development of new service offerings.
  • Develop a knowledge-base in multiple industries and across disciplines of strategy, planning and operations.

Position Requirements:

  • Preferably 3 to 5 years of business/economic consultation or analytics experience.
  • Preferably Fortune 1000 client facing experience.
  • B.A./B.Sc. Degree in an analytical/economic/business management discipline.
  • Experience working with a variety of industry verticals.
  • Exemplary quantitative and qualitative thinking, analytical ability and problem solving skills.
  • Excellent verbal and written communication skills, with exemplary presentation skills.
  • Flexibility, including ability to adapt quickly to changing priorities; capable of operating in an ambiguous environment.
  • Excellent interpersonal and relationship building skills.
  • Ability to work independently in a dynamic and highly energetic environment.
  • Ability to travel as necessary.
  • US candidates only, no option for relocation.