Job Opportunities

ClickTale is hiring! We are a profitable internet start-up, that has quickly grown to become the industry leader in Customer Experience Analytics, the next major advancement in web analytics. We are the fastest growing company in our space with over 100,000 customers including many Fortune 500 companies and are continually seeking talented and dedicated new employees to join our growing team of hardworking professionals. Whether you are straight out of college or have been in the industry for 25 years, we want to hear from you! 
Our headquarters are based in Ramat Gan, Israel. 

We have several open job opportunities, including:

 

 
1004- Enterprise Pre-Sales Engineer – Northern Europe

Key Responsibilities:

  • Aid Northern Europe Enterprise Sales Team to close more deals at higher values by providing top-notch pre-sale technical expertise
  • Demonstrating value of the product using live demo.
  • Provide (internal & external) Support on our solution for prospective Clients (via email and phone).
  • Customize Implementation of High End Accounts in Proofs of Concept using the ClickTale API
  • Gather feedback on the software from clients and sales team and escalate to the product team in prioritized fashion

Position Requirements:

  • 2+ years of experience as a presales consultant or any other technical position.
  • Client facing experience, ideally as part of the sales process. Strong salesmanship skills.
  • Familiar with JavaScript and Jquery.
  • Highly organized. Ability to handle many requests simultaneously, prioritize and deliver fast, accurate results
  • Fluent spoken and high level written English. Ability to provide instructions to clients in a clear, easy to understand fashion
  • Overall understanding of web concepts such as load balancers, CDN, caching, databases, security, and performance
  • Working days are Monday to Friday
  • Occasional travel to Europe to meet clients

Advantages:

  • Experience is web analytics
  • Working with Enterprise customers.

 
1005- UI/Web Graphic Designer

Key Responsibilities:

  • ClickTale is looking for an experienced application/Web designer to join the ClickTale Product team.
  • Responsibility for the concept and design of new and existing products, and work with the online marketing team on online projects.
  • GUI Design of complex web-based products
  • Design of brand materials and corporate identity –digital and printed
  • Collaboration with Product Managers and Development teams

Position Requirements:

  • 5+ years experience as a UI/Web Designer
  • Proven track record designing usable, cutting-edge web interfaces
  • Experience creating a branded visual identity, across multiple platforms and media
  • Good understanding of information architecture and development issues
  • Extreme detail orientation
  • Organized, self-disciplined

 
1023 - Customer Development Representative

Key Responsibilities:

  • Identify up/cross-sell opportunities to pursue and to drive revenues.
  • Responsible for the overall partner relationship, including: strategic planning, revenue growth targets and all operations necessary to profitably retain, grow and service the customer.
  • Be the single point of contact for the partner while using internal resources from marketing, product, and support as necessary.
  • Understand customer requirements on both a business and a technical level.
  • Negotiate and close contracts with customers.
  • Prepare and deliver live product demos and webinars to existing customers.
  • Meet & Exceed quarterly revenue targets.

Position Requirements:

  • Customer service orientation and excellent communication skills – must be comfortable communicating by email, phone and chat.
  • Sales/ Account Management experience.
  • Excellent spoken and written English skills (Native or equivalent).
  • Excellent interpersonal skills and a team player.
  • Familiarity with online concepts and Web Analytics.
  • Comfortable with Office.
  • Willingness to work flexible international business hours.
  • Working days are Monday to Friday.

Advantages:

  • Additional languages (Spanish/ German/ Russian).
  • Sales experience in the “online” space.

 
1008- Application Database Engineer - Core Team

Key Responsibilities:

  • Build, scale, and administer ClickTale's Data Warehouse
  • Own the technology stack from end-to-end: from hardware to OS to software to interfaces and everything in-between
  • Come up with innovative solutions to scale the system beyond the vendor software's limitations
  • Keep the system stable, high-performing, and always available with solid redundancy and backup/recovery/DR strategies
  • Develop automation and tools to streamline administration, configuration, maintenance, and service monitoring and alerting
  • Be the expert and support users by answering any questions and troubleshooting any issues

Position Requirements:

  • Bachelor's degree in Computer Science or equivalent
  • At least 5 years of experience administering large data warehouses
  • High degree of proficiency in Linux and Windows administration with good understanding of network and storage fundamentals
  • Expert knowledge of MsSql Server database
  • Expert knowledge of at least one MPP architecture, performance tuning, and optimization techniques such as sharding and partitioning
  • Solid foundation in modern databases architecture, columnar data warehouse design, data analytics, and business intelligence
  • Expert understanding of ETL techniques and best practices to handle extremely large volume of data
  • Awesome coder in SQL and powershell/shell scripting, with working knowledge of C#, HTML, JavaScript
  • Ability to simultaneously manage multiple projects in a fast paced environment
  • Sharp troubleshooting skills and "I can fix anything" attitude
  • Willingness to take initiative and contribute beyond your own responsibilities
  • Experience building high availability, backups/restores, and disaster recovery solutions

Advantages:

  • 2 years of experience administering MPP databases

 
1001 - Senior .NET/C# Web Developer

Key Responsibilities:

  • Develop, improve and support ClickTale Web Analytics product
  • Analyze product requirements and functional requirements to determine optimized coding architecture
  • Produce technical specification documents
  • Research new technologies and implement them in ClickTale product
  • Execute programming tasks from mockups to live product while maintaining product integrity and compatibility with predefined specs

Position Requirements:

  • 5-6 years of experience with Microsoft .NET and ASP.NET framework 2.0/3.5/4.0 with C#
  • In depth knowledge of the HTTP protocol, HTML, CSS and other Client Side Web development technologies
  • Expert in JavaScript OO and JavaScript frameworks (YUI, jQuery, AJAX and others)
  • Fluent with Microsoft development environment and .NET framework, HTTP handlers, Web services, etc.
  • 3 years experience with SQL Server database, Stored Procedures and T-SQL
  • Knowledge of OOP and design patterns
  • Experience with N-Tier architecture
  • Responsible, team player, good communications skills, good mentoring skills
  • Willingness to work extra hours as required by the workload and deadlines

Advantages:

  • BA/BSC in computer science or equivalent
  • Experience with scale-out and distributed web applications
  • Hands on experience with HTML5 and CSS3
  • Experience with MSBuild
  • Experience with Script #
  • Experience working in agile environment

 
1009- Front End Developer

Key Responsibilities:

  • The front end developer ensures flawless integration with back-end (.net) technology and a great user experience

Position Requirements:

  • Excellent HTML, XHTML, HTML5, CSS3 programming skills
  • Understanding of MV* design pattern and decoupling paradigm
  • Deep familiarity with several JS frameworks (for ex: jQuery, AngularJS, Node.js, YUI)
  • Developing cross-browser and cross-platform compatible solutions
  • Deep understanding and knowledge of native JavaScript
  • Understanding of the HTTP protocol
  • Experience with HTTPHandlers, Web-Services, JSON, JSONP

Advantages:

  • Experience with Flash programing
  • Experience in developing browser extensions
  • BSC in computer science or equivalent

 
1010- QA Team Leader

Key Responsibilities:

  • Lead a team of 3-4 QA Engineers
  • Act as technical lead for the team
  • Defining and managing manual testing tasks

Position Requirements:

  • BSC in Computer Science or equivalent
  • At least 2 years' experience as QA team leader
  • At least 2 years of experience testing web sites
  • Excellent Knowledge of Html, JavaScript
  • Experience in testing methodologies (STD, STR)
  • Knowledge of Windows environment and Browsers
  • Analytical thinker
  • Technology enthusiast
  • Excellent English (reading and writing)

Advantages:

  • Knowledge of web debugging tools (fiddler, firebug)
  • Knowledge of web servers IIS and Apache Tomcat

 
1012- Client-Side Developer

Key Responsibilities:

  • Develop, improve and architect ClickTale's Client Side Analytics product.
  • Analyze product requirements and functional requirements to determine optimized coding architecture.
  • Produce technical specification and documentation.
  • Research new technologies and do POCs.
  • Come up with innovative solutions to improve performance and stability.

Position Requirements:

  • JavaScript guru - 5+ years designing, developing and testing standards compliant web-based applications using standards-based JavaScript (including AJAX, DOM manipulations, JSONP, event models etc.)
  • Experience with JavaScript application development using jQuery, Angular, YUI (or similar libraries/frameworks), the MVC pattern and client-side build processes.
  • Experience in Object Oriented development in JavaScript.
  • Deep understanding and knowledge of native JavaScript.
  • Understanding of MV* design pattern and decoupling paradigm.
  • Developing cross-browser and cross-platform compatible solutions.
  • Deep Understanding of the HTTP protocol.

Advantages:

  • BSc in computer science or equivalent.
  • Experience in developing browser extensions.
  • Performance optimization expert.
  • Experience building large scale software systems as well as programmatic APIs.
  • Experience working with Agile methodologies (continuous integration, unit testing, SCRUM) is highly desirable.

 
1016- Deployment Web Developer

Key Responsibilities:

  • Develop client-side code (JavaScript, DHTML) to implement integration of the ClickTale system with customers’ web sites
  • Analyze specs and provide estimates to match requirements of the deployment process
  • Research and provide solutions for deployment related challenges
  • Top expert in deploying ClickTale service on large and complex web sites
  • Serve as an escalation point for technical issues

Position Requirements:

  • 1-3 years of experience in client-side web development (JavaScript, Jquery, HTML, CSS, AJAX)
  • Analytical thinker
  • Technology enthusiast
  • Good spoken and written English
  • Service-focused attitude
  • Team player

Advantages:

  • Technical/Science education (CS, EE, Math, Physics)
  • Experience working with web technologies (ASP, PHP, JSP/J2EE,RoR)

 
1018- Deployment QA Tester

Key Responsibilities:

  • Manual testing of client-side code (JavaScript, HTML) that implements integration of the ClickTale system with customers’ web sites
  • Ensure the code performs the required functionality based on the integration spec and doesn’t conflict with client’s website
  • Create detailed reports of tests and results

Position Requirements:

  • Knowledge with web technologies
  • Knowledge of HTML, JavaScript
  • Analytical thinker
  • Technology enthusiast
  • Good spoken and written English
  • Team player

Advantages:

  • Experience with testing in WEB environment
  • Knowledge of web debugging tools (fiddler, firebug)
  • IT, PC, Web know-how - an advantage

 
1006- Technical Writer

Key Responsibilities:

  • Create and maintain documentation for product novices as well as for technical users who have significant product experience.
  • Provide a coherent voice within all product applications and materials.
  • Collaborate with R&D/QA teams, product managers and technical support engineers to establish detailed business requirements and technical details.

Position Requirements:

  • At least 4 years of experience in technical writing for an enterprise software product, with overall responsibilities for managing, writing and updating all technical documentation and collaterals.
  • Fluent in both English and Hebrew.
  • Ability to document complex business processes and concepts in easy to understand terms.
  • Independent working capability, excellent interpersonal skills, detail oriented.

Advantages:

  • Experience in working with web technologies.

 
1002- Travel coordinator- part time position

Key Responsibilities:

  • Coordinate, supervise and implement every aspect of travel arrangements for ClickTale employees
  • Responsible for issuing tickets and for the completion of all administrative needs of program travel.
  • Maintain supplier relationships
  • Offer a high level of service at all times
  • Manage all requests in an seamless manner
  • Research on optimal travel alternatives

Position Requirements:

  • Minimum 3 years of experience with travel booking and coordination
  • Experience with booking business travels (Flight/Hotel/Transport)
  • Fluent in English
  • Customer focused
  • Excellent communication skills
  • High attention to details
  • The position is a part-time position of 50%

 
1014- Support Engineer

Key Responsibilities:

  • Provides world-class support to ClickTale’s international client base via email, phone and chat.
  • Assists clients in successfully implementing ClickTale solutions
  • Resolution of routine inquiries
  • Troubleshooting of technical issues
  • Escalation and follow up on unresolved issues
  • Management of customer interaction with utmost professionalism

Position Requirements:

  • Experience in HTML, JQuery, CSS
  • Customer-orientation and excellent communication skills – must be comfortable communicating by email and phone
  • Excellent technical troubleshooting skills
  • Excellent interpersonal skills and a team player
  • Working days: Monday to Friday
  • Willingness to work U.S. business hours
  • Native English (or equivalent verbal and written) - must have excellent written and spoken English
  • Passion for web technologies

Advantages:

  • Experience in providing customer support via phone and web in English
  • Familiarity with Ajax, Json, ASP.NET, PHP
  • Experience in Project Management

 
1020 - IT Team Leader

Key Responsibilities:

  • Join the IT department and enhance the departments’ abilities to support current system state and scale the company IT services.
  • Manage the various corporate systems and lead the corporate systems support team.
  • Manage company’s assets and produce on going reports regarding assets and team performance to the company management team.

Position Requirements:

  • At least 4 years of experience as a senior system administrator or a hands-on TL.
  • Vast experience in managing an IT infrastructure including AD services and MS Exchange.
  • Vast experience in managing virtual platforms (Microsoft Hyper-V, VMware).
  • Vast experience with managing storage systems (Microsoft storage servers, NAS, DAS, NetApp solutions).
  • Experience with networking (LAN and WAN).
  • Experience with FW/VPN/NAC systems.
  • Experience with centralized AV systems.
  • Experience with centralized backup systems.
  • Experience with VOIP systems.
  • Experience with image deployment systems and procedures.
  • Experience with asset management.

Advantages:

  • Experience with managing SharePoint Systems.
  • Experience with Linux servers administration.
  • Experience with security processes and certifications.
  • Experience with SQL and No SQL DB servers administration.
  • Experience in leading IT projects from definition to delivery.