Job Opportunities

ClickTale is hiring! ClickTale the enterprise leader in Digital Customer Experience, enables businesses to maximize revenues,
by optimizing the way people experience the digital world – whether from desktop, tablet or smartphone.
Headquarters are based in Ramat Gan, Israel and an American center based in New Jersey, NY. 

We are continually seeking talented and dedicated new employees to join our growing team of hardworking professionals.
Whether you are straight out of college or have been in the industry for 25 years, we want to hear from you!

Job opportunities:

 

 
1025-Senior Product Manager

Key Responsibilities:

  • Deliver successful products, leading the full life cycle from idea to final deployment.
  • Apply entrepreneurial skills and use data-driven approaches to guide decisions and continuously deliver successful products.
  • Prioritize new features, improvements and bugs based on customer impact & business goals.
  • Work with designers and developers to ensure efficient and high quality delivery.
  • Define and regularly monitor KPIs, success metrics and other analytics for your product area to determine product health.
  • Deliver product requirements documentation including wireframes and usage scenarios.
  • Communicate with multiple interfaces within the company – Sales, Marketing, Professional Services, to gather feedback regarding product usage to feed the product roadmap.
  • Communicate with customers, partners and opinion leaders.
  • Understand the competitive landscape, identify market opportunities and feed back to the product roadmap, vision and strategy.

Position Requirements:

  • 5-10 years of experience delivering successful Enterprise and/or mobile products, experience in writing specification documents, wireframes, working with developers.
  • Savvy, business-minded individual that is comfortable navigating between complex strategic decisions and day-to-day implementation details.
  • Extremely thorough, detail-oriented and organized with ability to manage multiple parallel projects.
  • Highly analytical with strong problem-solving and critical thinking skills.
  • Strong customer focus.
  • Internet savvy – knowledge of internet services, sites, methods and standards.
  • Excellent written and verbal communication skills – English mother tongue a must.

Advantages:

  • Knowledge and experience in Web Analytics.
  • UI/UX education and experience.

 
1038-Recruitment Manager

Key Responsibilities:

  • Manage the entire recruitment process, from inception to offer.
  • Be the focal points in all matters regarding the recruitment process at a global level.
  • Find most efficient and cost-effective sources for candidates
  • Conduct face-to face interviews
  • Providing consultation and support to managers regarding recruitment
  • Manage ongoing training to hiring managers to improve recruitment process
  • Responsible for the efficient absorption of new employees arriving to the company

Position Requirements:

  • A minimum of 4 years’ experience in a similar role
  • Master’s degree in a Human Resource related field
  • Great interpersonal skills
  • Fluent English
  • Great organizational skills, an ability to develop and manage complex plans, timelines and budgets
  • Ability to manage multiple priorities and initiatives.
  • Strategic thinker and ability to see “big picture”

Advantages:

  • Experience recruiting at a high tech company
  • Global recruitment experience

 
1029-Sales Development Representative

Key Responsibilities:

  • Creating sales meetings (demos) for enterprise account executives.
  • Prospecting and profiling companies that are a fit for ClickTale’s enterprise sales department.
  • Generating your own leads and using marketing leads to hunt for decision makers.
  • Making a lot of phone calls and sending a lot of emails to prospects.

Position Requirements:

  • Ability to work from 2pm-11pm. (9am-2pm on Friday).
  • Client facing experience, ideally as part of a sales process.
  • Familiarity with the ecommerce industry.
  • Working days Monday-Friday.
  • Excellent spoken and written English

Advantages:

  • Additional Languages: German
  • Prior sales experience.
  • Experience with Salesforce
  • Overall understanding of web concepts.
  • Experience performing lead prospecting and generating your own leads.

 
1016-Deployment Web Developer

Key Responsibilities:

  • Develop client-side code (JavaScript, DHTML) to implement integration of the ClickTale system with customers’ web sites
  • Analyze specs and provide estimates to match requirements of the deployment process
  • Research and provide solutions for deployment related challenges
  • Top expert in deploying ClickTale service on large and complex web sites
  • Serve as an escalation point for technical issues

Position Requirements:

  • 1-3 years of experience in client-side web development (JavaScript, Jquery, HTML, CSS, AJAX)
  • Analytical thinker
  • Technology enthusiast
  • Good spoken and written English
  • Service-focused attitude
  • Team player

Advantages:

  • Technical/Science education (CS, EE, Math, Physics)
  • Experience working with web technologies (ASP, PHP, JSP/J2EE,RoR)

 
1018-Deployment QA Tester

Key Responsibilities:

  • Manual testing of client-side code (JavaScript, HTML) that implements integration of the ClickTale system with customers’ web sites
  • Ensure the code performs the required functionality based on the integration spec and doesn’t conflict with client’s website
  • Create detailed reports of tests and results

Position Requirements:

  • Knowledge with web technologies
  • Knowledge of HTML, JavaScript
  • Analytical thinker
  • Technology enthusiast
  • Good spoken and written English
  • Team player

Advantages:

  • Experience with testing in WEB environment
  • Knowledge of web debugging tools (fiddler, firebug)
  • IT, PC, Web know-how - an advantage

 
1005-UI/Web Graphic Designer

Key Responsibilities:

  • ClickTale is looking for an experienced application/Web designer to join the ClickTale Product team.
  • Responsibility for the concept and design of new and existing products, and work with the online marketing team on online projects.
  • GUI Design of complex web-based products
  • Design of brand materials and corporate identity –digital and printed
  • Collaboration with Product Managers and Development teams

Position Requirements:

  • 5+ years experience as a UI/Web Designer
  • Proven track record designing usable, cutting-edge web interfaces
  • Experience creating a branded visual identity, across multiple platforms and media
  • Good understanding of information architecture and development issues
  • Extreme detail orientation
  • Organized, self-disciplined

 
1028-Marketing Content Producer

Key Responsibilities:

  • Oversee both the creation of all marketing content and its dissemination across traditional and new media.
  • Responsible for creating inbound marketing, manage corporate communications and provide marketing support for the sales team.
  • Build and manage a rich content/editorial calendar that supports lead generation goals, sales enablement and awareness of ClickTale.
  • Define and maintain the character of ClickTale content by creating, editing and arranging the text, video, images and other materials that showcase best the value of ClickTale to our customers.
  • Manage the company's social media presence across owned and non-owned media including the company blog, Twitter, Facebook, LinkedIn and YouTube.
  • Work closely with Sales to ensure alignment of goals and KPIs, establish and report on results and communicate goals/results to the organization.

Position Requirements:

  • 3+ years of content creation experience.
  • 3+ years of social media marketing experience.
  • Excellent writing and communication skills.
  • Great attention to detail and a record of delivering work of the highest standards in extremely tight timeframes.
  • Excellent marketing, planning, and analytical skills to effectively track initiatives and optimize efficiency.

Advantages:

  • Experience in Analytics, Conversion Rate Optimization or the Digital Customer Experience space.

 
1003- Enterprise Sales Manager

Key Responsibilities:

  • Drive revenue through new client acquisition
  • Prospect relentlessly to build pipeline and close new business consistently at or above quota level
  • Concentrate on large enterprise accounts
  • Understand complex customer requirements on both a business and a technical level
  • Develop and provide custom demonstrations of ClickTale to customers
  • Build strong personal relationships with prospects

Position Requirements:

  • Demonstrated ability to find, manage, and close high level enterprise deals in an evangelistic sales environment
  • Established reputation as a high integrity top performer
  • A native English speaker with excellent communication skills - must
  • Role requires travel (up to 25%) to Europe
  • Working days Monday to Friday

Advantages:

  • Experience with Web Analytics
  • Experience with CRM platforms
  • At least 5 years of B2B enterprise sales experience. Experience with SaaS opportunities

 
1007-QA Engineer

Key Responsibilities:

  • Manual testing of a web application
  • Write STD and STR documents
  • Building web sites for testing

Position Requirements:

  • BSc in Computer Science or equivalent
  • Minimum 2 years of experience as QA Engineer
  • Experience in testing of web applications
  • Knowledge of Html, JavaScript
  • Knowledge of networking tools (fiddler, firebug)
  • Excellent knowledge of Windows environment and Browsers
  • Experience in testing methodologies
  • Excellent English (reading and writing)
  • Agile/Scrum work experience

Advantages:

  • Experience with Mobile testing

 
1001-FullStack Developer

Key Responsibilities:

  • Analyze product requirements.
  • End to End technical design and architecture.
  • Produce technical design documents.
  • Research new technologies and implement them in ClickTale.

Position Requirements:

  • BA/BSc in Computer Science or equivalent.
  • 5+ years of hands-on experience in building scalable, highly-available software.
  • 2+ years experience in client side development.
  • Experience with rich Internet applications and a familiarity with common web frameworks(jQuery, AngularJs etc.).
  • Experience in ASP.NET MVC, C#, JavaScript OOP and JavaScript libraries.
  • Experience with SQL Server database and at least one ORM framework.
  • In depth understanding with the performance aspects of web development.
  • Love technology and always be proactively working to stay ahead of the latest in hardware and software developments.

Advantages:

  • Experience with unit test frameworks at server and client side.
  • Strong database and batch scripting capabilities.
  • Scrum based development.

 
1009-Senior Front End Developer

Key Responsibilities:

  • Working together with designers and backend developers to create the perfect user experience for any type of device or screen size.
  • Working to push the limits of whats possible in a web experience using new technologies, as well as being a guiding influence in making sure what is implemented meets web standards.

Position Requirements:

  • Deep understanding of UI and UX aspects.
  • Expert in Object Oriented JavaScript and JS internals.
  • 5 years in software development(client side).
  • Genuine interest in web standards, writing elegant, readable, maintainable HTML and CSS.
  • Experience with rich Internet applications and a familiarity with common web frameworks(jQuery, AngularJs etc.)
  • Experience with client side automation tools(Bower, Gulp, Node.js) and AMD frameworks(Require.js/Browserify etc.)

Advantages:

  • Familiarity with unit test frameworks for JavaScript (jasmine etc.)
  • Full stack development experience.
  • Experience with responsive and mobile web design(Twitter Bootstrap etc.)
  • Advanced HTML & CSS (including SASS/Less) skills.

 
1041 - Enterprise Account Manager

Key Responsibilities:

  • Prepare, implement and execute Strategic Account plans at both Group and Account level and update on a quarterly basis.
  • Identify and win new cross-company horizontal and vertical opportunities through effective business development and account management.
  • Manage all existing account sales and sales related activities.
  • Build and maintain account relationships and customer satisfaction with key decision makers driving renewals and up-sells.
  • Manage the negotiation process and contract closing with customers.
  • Communicate to the back office teams client requirements and contract/SLA obligations.
  • Meet and exceed quarterly revenue targets.

Position Requirements:

  • A minimum of 3 years of international Enterprise sales or account management experience.
  • Native written and verbal English skills.
  • Understanding in e-commerce, web analytics online monetization and digital marketing ecosystem.
  • Strong technical and product understanding.
  • Working days are Monday to Friday.
  • Up to 30% travel internationally.

Advantages:

  • Additional languages: French/Spanish/Dutch/Italian.
  • European regional sales experience.
  • Sales experience in the online and/or SaaS space.
  • Familiarity with online concepts and technologies: UX, UI, CMS, TMS, Analytics.

 
1012-Client-Side Developer

Key Responsibilities:

  • Develop, improve and architect ClickTale's Client Side Analytics product.
  • Analyze product requirements and functional requirements to determine optimized coding architecture.
  • Produce technical specification and documentation.
  • Research new technologies and do POCs.
  • Come up with innovative solutions to improve performance and stability.

Position Requirements:

  • JavaScript guru - 5+ years designing, developing and testing standards compliant web-based applications using standards-based JavaScript (including AJAX, DOM manipulations, JSONP, event models etc.)
  • Experience with JavaScript application development using jQuery, Angular, YUI (or similar libraries/frameworks), the MVC pattern and client-side build processes.
  • Experience in Object Oriented development in JavaScript.
  • Deep understanding and knowledge of native JavaScript.
  • Understanding of MV* design pattern and decoupling paradigm.
  • Developing cross-browser and cross-platform compatible solutions.
  • Deep Understanding of the HTTP protocol.

Advantages:

  • BSc in computer science or equivalent.
  • Experience in developing browser extensions.
  • Performance optimization expert.
  • Experience building large scale software systems as well as programmatic APIs.
  • Experience working with Agile methodologies (continuous integration, unit testing, SCRUM) is highly desirable.

 
1043- Enterprise Pre-Sales Engineer - US

Key Responsibilities:

  • Aid Enterprise sales team to close more deals at higher values by providing top-notch pre-sale technical expertise.
  • Demonstrating value of the product using live demo.
  • Provide (internal & external) Support on our solution for prospective Clients (via email and phone).
  • Provide training for the sales team.
  • Aid in creation of sales collateral for the sales team.
  • Gather feedback on the software from clients and sales team and escalate to the product team in prioritized fashion.

Position Requirements:

  • 2+ years of experience as a presales consultant or any other technical position.
  • Client facing experience, ideally as part of the sales process. Strong salesmanship skills.
  • Excellent verbal and written skills,ability to provide instructions to clients in a clear, easy to understand fashion.
  • Highly organized and independent. Ability to handle many requests simultaneously, prioritize and deliver fast, accurate results.
  • Overall understanding of web technologies and online world.
  • Familiar with JavaScript and Jquery.
  • Occasional travel.
  • US candidates only, no option for relocation.

Advantages:

  • Experience is web analytics.
  • Working with Enterprise customers.

 
1044-Enterprise Sales Manager - US

Key Responsibilities:

  • Drive revenue through new client acquisition
  • Prospect relentlessly to build pipeline and close new business consistently at or above quota level
  • Concentrate on large enterprise accounts
  • Understand complex customer requirements on both a business and a technical level
  • Develop and provide custom demonstrations of ClickTale to customers
  • Build strong personal relationships with prospects

Position Requirements:

  • Demonstrated ability to find, manage, and close high level enterprise deals in an evangelistic sales environment
  • At least 5 years of B2B enterprise sales experience.
  • Established reputation as a high integrity top performer
  • The role requires occasional travel
  • US candidates only, no option for relocation

Advantages:

  • Experience with SaaS opportunities
  • Experience with Web Analytics
  • Experience with CRM platforms

 
1045 - Project Manager - US

Key Responsibilities:

  • Direct and manage customer deployment projects from beginning to end
  • Own the relationship with Enterprise Clients during the project implementation phase
  • Manage projects from technical and commercial aspects
  • Define project scope, goals and deliverables that support business goals
  • Effectively communicate project expectations to team members and stockholders in a timely and clear fashion
  • Develop full scale project plan and associated communication documents
  • Responsible for the project time schedule and P&L
  • Manage customer expectation and manage customer relationships
  • Lead pre-sales pilot activities with potential customers to drive to successful conversion
  • Conducing demo’s and presentation

Position Requirements:

  • 2-4 years’ experience in managing projects within the Enterprise software market
  • Experience working with international companies
  • Strong familiarity with project management tools such as MS Projects
  • Experience in WEB technologies
  • Ability to read a WEB page (HTML file)
  • Ability to effectively prioritize and execute tasks in high pressure environment
  • Excellent communication skills - verbal and written
  • Customer service skills
  • Strong interpersonal skills
  • US candidates only, no option for relocation

 
1046-Customer Experience Consultant- US

Key Responsibilities:

  • Daily client interaction and engagement management with typically 20%-25% travel to visit client’s onsite.
  • Execution of a Client-Centric Strategic approach to develop a trusted adviser relationship with enterprise clients by delivering quantifiable value.
  • Create and present analyses and recommendations on website optimization and usability, user-experience and conversion.
  • Deliver quantitative and strategic consulting services to new and existing clients.
  • Develop Customer Lifecycle Management tactics through the use of multi-channel contact strategies tailored to individual customer segments.
  • Create presentations and correspondence to communicate findings and recommendations.
  • Handle multiple simultaneous projects and engagements as part of the Consulting Services Group.
  • Participate in the development of new service offerings.
  • Develop a knowledge-base in multiple industries and across disciplines of strategy, planning and operations.
  • Create presentations and correspondence to communicate findings and recommendations.
  • Conduct industry and/or functional research and related analyses to support client work.
  • Develop intellectual capital and best practice methodologies.
  • Handle multiple simultaneous projects and engagements as part of the Consulting Services Group.
  • Participate in the development of new service offerings.
  • Develop a knowledge-base in multiple industries and across disciplines of strategy, planning and operations.

Position Requirements:

  • Preferably 3 to 5 years of business/economic consultation or analytics experience.
  • Preferably Fortune 1000 client facing experience.
  • B.A./B.Sc. Degree in an analytical/economic/business management discipline.
  • Experience working with a variety of industry verticals.
  • Exemplary quantitative and qualitative thinking, analytical ability and problem solving skills.
  • Excellent verbal and written communication skills, with exemplary presentation skills.
  • Flexibility, including ability to adapt quickly to changing priorities; capable of operating in an ambiguous environment.
  • Excellent interpersonal and relationship building skills.
  • Ability to work independently in a dynamic and highly energetic environment.
  • Ability to travel as necessary.
  • US candidates only, no option for relocation.

 
1047-Technical Lead - US

Key Responsibilities:

  • Provide estimation of work efforts for candidates that are in sales process
  • Provide technical analysis of web sites that are in sales process
  • Take ownership on technical specifications during project design phase
  • Define the deployment approach to deploy ClickTale technology
  • Full ownership on project deployment phase including integration with 3rd party software
  • Provide ongoing support to projects from deployment to live stage
  • Be the technical focal point inside and outside the organization

Position Requirements:

  • At least 2 years of experience with WEB technologies, web sites
  • Knowledge of server side applications like ASP.Net, PHP
  • Knowledge of JavaScript, HTML, XML
  • Knowledge in WEB Architecture
  • Excellent verbal and written communication skills
  • Excellent relationship building skills
  • US candidates only, no option for relocation