Job Opportunities

ClickTale is hiring! ClickTale the enterprise leader in Digital Customer Experience, enables businesses to maximize revenues,
by optimizing the way people experience the digital world – whether from desktop, tablet or smartphone.
Headquarters are based in Ramat Gan, Israel and an American center based in New Jersey. 

We are continually seeking talented and dedicated new employees to join our growing team of hardworking professionals.
Whether you are straight out of college or have been in the industry for 25 years, we want to hear from you!

Job opportunities:

 

 
1008-Big Data Engineer

Key Responsibilities:

  • Develop analytics data warehouse solution.
  • Develop automation and tools to streamline administration, configuration, maintenance, and service monitoring and alerting.
  • Own the technology stack from end-to-end.
  • Come up with innovative solutions to scale the system beyond limitations.
  • Keep the system stable, high-performing, and always available with solid redundancy and backup/recovery/DR strategies.
  • Be the expert and support users by answering any questions and troubleshooting any issues.

Position Requirements:

  • Bachelor's degree in Computer Science or equivalent.
  • At least 5 years of experience with C# and object oriented design and programming.
  • In depth knowledge of SQL and databases and experience in writing complex SQL queries.
  • Expert understanding of ETL techniques and best practices to handle extremely large volume of data.
  • Expert understanding of ETL techniques and best practices to handle extremely large volume of data.
  • Ability to simultaneously manage multiple projects in a fast paced environment.
  • Sharp troubleshooting skills and "I can fix anything" attitude.

Advantages:

  • 2 years of experience administering MPP databases
  • Expert knowledge of MsSql Server database.
  • Solid foundation in modern databases architecture, columnar data warehouse design, data analytics, and business intelligence.
  • Awesome coder in SQL and powershell/shell scripting, with working knowledge of C#, HTML, JavaScript.
  • Expert knowledge of at least one MPP architecture, performance tuning, and optimization techniques such as sharding and partitioning.

 
1077-Application Front End Developer

Key Responsibilities:

  • Working together with designers and backend developers to create the perfect user experience for any type of device or screen size.
  • Working to push the limits of whats possible in a web experience using new technologies, as well as being a guiding influence in making sure what is implemented meets web standards.

Position Requirements:

  • Deep understanding of UI and UX aspects.
  • Expert in Object Oriented JavaScript and JS internals.
  • 5 years in software development(client side).
  • Genuine interest in web standards, writing elegant, readable, maintainable HTML and CSS.
  • Experience with rich Internet applications and a familiarity with common web frameworks(jQuery, AngularJs etc.)
  • Experience with client side automation tools(Bower, Gulp, Node.js) and AMD frameworks(Require.js/Browserify etc.)

Advantages:

  • Familiarity with unit test frameworks for JavaScript (jasmine etc.)
  • Full stack development experience.
  • Experience with responsive and mobile web design(Twitter Bootstrap etc.)
  • Advanced HTML & CSS (including SASS/Less) skills.

 
1053-QA Server Engineer

Key Responsibilities:

  • Performing Manual tests (focused on multi-threaded , high-scale environment).
  • Write STD and STR documents

Position Requirements:

  • BSc in Computer Science or equivalent
  • Minimum 2 years of experience as QA Engineer
  • Deep understanding of the web
  • Experience in testing of web applications
  • Knowledge of networking tools (fiddler / Wireshark)
  • Excellent knowledge of Windows environment and Browsers
  • Coding experience - Html, JavaScript, .NET
  • Knowledge of cloud platforms
  • Excellent English (reading and writing)

Advantages:

  • Knowledge of windows debugging and profiling (SOS , DebugDiag, Ants and Etc.)
  • Knowledge of Linux environment

 
1060-Senior .NET Server Developer

Key Responsibilities:

  • Writing quality code for web servers handling high volumes of traffic.
  • Learning and assessing new technologies/frameworks.

Position Requirements:

  • A minimum of 4 years’ experience as a backend/server developer in c# for (web/online).
  • Profound knowledge of the .NET framework and runtime.
  • Deep understanding of windows environment including ability to profile and debug .NET code on production environment.
  • Experience in writing effective unit tests.

Advantages:

  • B.Sc. in computer science or equivalent.
  • Work experience with cloud platforms.
  • Work experience with one or more of the following: Redis , MongoDB/CouchDB , Cassandra/Hbase, Storm , kafka/RabbitMQ.
  • Work experience in Linux environment.
  • Work experience in high traffic website (thousands of hits per second).

 
1003- Enterprise Sales Manager (Fortune 500)

Key Responsibilities:

  • Drive revenue through new client acquisition
  • Prospect relentlessly to build pipeline and close new business consistently at or above quota level
  • Concentrate on large enterprise accounts
  • Understand complex customer requirements on both a business and a technical level
  • Develop and provide custom demonstrations of ClickTale to customers
  • Build strong personal relationships with prospects

Position Requirements:

  • Demonstrated ability to find, manage, and close high level enterprise deals in an evangelistic sales environment
  • Established reputation as a high integrity top performer
  • A native English speaker with excellent communication skills - must
  • Role requires travel (up to 25%) to Europe
  • Working days Monday to Friday

Advantages:

  • Experience with Web Analytics
  • Experience with CRM platforms
  • At least 5 years of B2B enterprise sales experience. Experience with SaaS opportunities

 
1044-Enterprise Sales Manager (Fortune 500) - US

Key Responsibilities:

  • Drive revenue through new client acquisition
  • Prospect relentlessly to build pipeline and close new business consistently at or above quota level
  • Concentrate on large enterprise accounts
  • Understand complex customer requirements on both a business and a technical level
  • Develop and provide custom demonstrations of ClickTale to customers
  • Build strong personal relationships with prospects

Position Requirements:

  • Demonstrated ability to find, manage, and close high level enterprise deals in an evangelistic sales environment
  • At least 5 years of B2B enterprise sales experience.
  • Established reputation as a high integrity top performer
  • The role requires occasional travel
  • US candidates only, no option for relocation

Advantages:

  • Experience with SaaS opportunities
  • Experience with Web Analytics
  • Experience with CRM platforms

 
1049-Commercial Sales Manager

Key Responsibilities:

  • Drive revenue through new client acquisition.
  • Follow up on inbound generated leads from various sources.
  • Prepare and deliver live product demos to potential customers.
  • Qualify leads, build sales pipeline and execute sales at or above quota level.

Position Requirements:

  • Experience in international sales.
  • Excellent spoken and written English
  • Strong communication and negotiation skills.
  • Willingness to work U.S. business hours.
  • Working days are Monday to Friday.

Advantages:

  • Experience with SaaS opportunities.
  • Experience in web analytics and optimization.

 
1029- Sales Development Representative

Key Responsibilities:

  • Manage a list of accounts and take ownership over outbound communication in your territory.
  • Open the sales process by creating sales meetings (demos) for enterprise account executives.
  • Collaborate with Account Executives on account penetration strategies.

Position Requirements:

  • Ability to work from 2pm-11pm. (9am-2pm on Friday).
  • Client facing experience, ideally as part of a sales process.
  • Familiarity with the ecommerce industry.
  • Working days Monday-Friday.
  • Excellent spoken and written English.
  • Occasional travel.

Advantages:

  • Additional Languages: German.
  • Prior sales experience.
  • Experience with Salesforce.
  • Overall understanding of web concepts.
  • Experience performing lead prospecting and generating your own leads.

 
1041-Customer Success Manager

Key Responsibilities:

  • Establishing productive relationships with key decision makers driving renewals and up-sells
  • Identifying up-sell opportunities to pursue
  • Execute customer support and retention strategies
  • Handling proactive and reactive churn prevention activities
  • Preparing and delivering live product demos and webinars to existing customers
  • Negotiating and closing contracts with customers
  • Meet & Exceed quarterly revenue targets

Position Requirements:

  • 3-5 years of experience Sales/ Account Management
  • 2 + years of Experience with Enterprise Level Customers
  • Customer service orientation and excellent communication skills – must be comfortable communicating by email, phone and chat
  • Familiarity with online concepts and Web Analytic
  • Native English (or equivalent verbal and written) must have excellent spoken and written English
  • Innovative, independent, creative thinker
  • Excellent interpersonal skills and a team player
  • Willingness to work U.S. business hours
  • Working days Monday to Friday

Advantages:

  • Additional languages (Spanish/ German)
  • Sales experience in the “online” space

 
1025-Senior Product Manager

Key Responsibilities:

  • Apply entrepreneurial skills and use data-driven approaches to guide decisions and continuously deliver successful products.
  • Prioritize new features, improvements and bugs based on customer impact & business goals.
  • Work with designers and developers to ensure efficient and high quality delivery.
  • Define and regularly monitor KPIs, success metrics and other analytics for your product area to determine product health.
  • Deliver product requirements documentation including wireframes and usage scenarios.
  • Communicate with multiple interfaces within the company. Sales, Marketing, Professional Services, to gather feedback regarding product usage to feed the product roadmap.
  • Communicate with customers, partners and opinion leaders.
  • Understand the competitive landscape, identify market opportunities and feed back to the product roadmap, vision and strategy.

Position Requirements:

  • 5-10 years of experience delivering successful Enterprise and/or mobile products, experience in writing specification documents, wireframes, working with developers.
  • Savvy, business-minded individual that is comfortable navigating between complex strategic decisions and day-to-day implementation details.
  • Extremely thorough, detail-oriented and organized with ability to manage multiple parallel projects.
  • Highly analytical with strong problem-solving and critical thinking skills.
  • Strong customer focus.
  • Internet savvy. Knowledge of internet services, sites, methods and standards.
  • Excellent written and verbal communication skills. English mother tongue a must.

Advantages:

  • Knowledge and experience in Web Analytics.
  • UI/UX education and experience.

 
1078-Lead Data Scientist

Key Responsibilities:

  • Lead the research effort for a new product line.
  • Test and choose different algorithms. Pick the right algorithm for your solution whether it be a simple linear regression or the newest machine learning algorithm.
  • Map business requirements to technical implementation.
  • Develop statistical modeling to deliver the business requirements.

Position Requirements:

  • PHD and/or Master's degree in Statistics, Mathematics, Behavioral Science or related discipline with an interest in Marketing and Analytics.
  • At Least five (5) years of hands on experience with large datasets
  • Proficiency in statistical analysis, quantitative analytics, forecasting/predictive analytics, multivariate testing, and optimization algorithms
  • Excellent communication skills - ability to communicate complex quantitative analysis in a clear, precise, and actionable manner
  • Proficiency in the use of statistical packages like R or Matlab

 
1059-Product Marketing Manager and Strategy

Key Responsibilities:

  • Develop and communicate a deep understanding of the market and competitive landscape, key trends, and evolving customer needs.
  • Create compelling internal and customer-facing marketing content that clearly communicates the value and unique advantages of our offerings and supports our go-to-market efforts (presentations, datasheets, white papers, website, customer case studies etc.
  • Establish and maintain a marketing relationship with key customers who are willing to be references for case studies and speaking events.
  • Create written content to educate sales team and advance deals such as case studies, competitive information fact sheets, product collateral, and custom work.
  • Work with Product Management and Corporate Marketing to develop and communicate comprehensive go-to-market launch plans for new and updated products and feature enhancements.
  • Collaborate with sales, marketing, and product managers to determine product requirements for our target customers.
  • Help define product pricing strategies.

Position Requirements:

  • 5+( five) years of experience as a Product Marketing Manager at least 2 years of experience in a field facing role.
  • Highly analytical with strong problem-solving and critical thinking skills.
  • Exemplary communication skills: written and oral.
  • Strong client relationship management skills.
  • Proven ability to influence cross-functional teams without formal authority.
  • Verbally articulate and skilled at telling a visual story.
  • Acquainted with startups environment.
  • PowerPoint master.
  • Bachelor’s degree (MBA preferred).
  • Travel 25% of the time.

 
1030-Project Manager

Key Responsibilities:

  • Direct and manage customer deployment projects from beginning to end
  • Own the relationship with Enterprise Clients during the project implementation phase
  • Manage projects from technical and commercial aspects
  • Define project scope, goals and deliverables that support business goals
  • Effectively communicate project expectations to team members and stockholders in a timely and clear fashion
  • Develop full scale project plan and associated communication documents
  • Responsible for the project time schedule and P&L
  • Manage customer expectation and manage customer relationships
  • Lead pre-sales pilot activities with potential customers to drive to successful conversion
  • Conducing demo’s and presentation

Position Requirements:

  • 2-4 years’ experience in managing projects within the Enterprise software market
  • Experience working with international companies
  • Strong familiarity with project management tools such as MS Projects
  • Experience in WEB technologies
  • Ability to read a WEB page (HTML file)
  • Ability to effectively prioritize and execute tasks in high pressure environment
  • Excellent communication skills - verbal and written
  • Customer service skills
  • Strong interpersonal skills
  • Working days are Monday-Friday

 
1057-Customer Experience Analyst

Key Responsibilities:

  • The CXA is responsible for client business performance reporting and analyses, primarily focused on web analytics and optimization, marketing, and sales activities. The CXA conducts research as well as monitors, maintains, and optimizes innovative digital
  • Assist with developing the methods and procedures required to identify whether current client business goals and objectives meet client organizational needs
  • Create reporting and analysis using key performance indicators and advance segmentation to measure engagement, conversion and trends
  • Identify opportunities on client sites to drive conversion and optimization for optimal customer experience
  • Performs analysis comparing online and offline activity to support the client’s management team understand performance of the various channel offerings
  • Analyzes and documents client's digital and traditional business requirements and processes and communicates these requirements by constructing conceptual data and process models

Position Requirements:

  • Bachelor's degree in business administration, information systems, or related field preferred
  • 2 or more years of business analysis experience
  • Strong analytical and problem solving skills; able to develop and use structured approaches to identify root causes and recommend resolutions; can present results in a meaningful terms
  • Proficiency with database applications and spreadsheets (Excel), is required; programming experience is a plus
  • Quantitative ability, including experience gathering and manipulating data from multiple sources; capacity to learn key analyses is critical
  • Willingness to travel
  • Ability to explain and champion technical concepts to a broad audience
  • Native English level, both verbal and written
  • Working days are Monday to Friday

Advantages:

  • Proficiency using SiteCatalyst, Webtrends, Omniture and Google Analytics experience

 
1066-Customer Service Support Engineer

Key Responsibilities:

  • Provides world-class support to ClickTale’s international client base via email, phone and chat. 1st+ 2nd level of Support.
  • Assists clients in successfully implementing ClickTale solutions.
  • Troubleshooting of technical issues.
  • Escalation and follow up on unresolved issues.
  • Management of customer interaction with utmost professionalism.

Position Requirements:

  • 2-3 years of experience in providing customer support via phone and web in English.
  • 2-3 years of experience in providing support to Enterprise Accounts.
  • Experienced in working in a web, SaaS environment.
  • Experience in HTML, JQuery, CSS, Java Script.
  • Familiarity with Ajax, Json, ASP.NET, PHP - a plus
  • Excellent technical troubleshooting skills
  • Customer-orientation
  • Excellent interpersonal skills and a team player
  • Passion for web technologies
  • Innovative, independent, creative thinker
  • Native English
  • Willingness to work U.S. business hours (17:00 to 02:00 )

 
1058-Information Security Specialist

Key Responsibilities:

  • Assist with operational risk management activities to enhance the value of the company and brand.
  • Identify protection goals, objectives and metrics consistent with corporate strategic plan.
  • Cooperate with IT teams to operate the implementation of global security policy, standards, guidelines and procedures to ensure ongoing maintenance of security.
  • Evaluate third party providers against ClickTale’s security policies.
  • Oversee incident response procedures as well as the investigation of security breaches.
  • Work with outside consultants as appropriate to build a resilience security infrastructure.
  • Play key-role in Product & System design, reviews and solution architecture.
  • Work closely with R&D and product teams and enhance ClickTale’s product security.
  • Additional responsibilities will include access control systems, network security architecture, network access and monitoring policies, employee education and awareness, and more.

Position Requirements:

  • At least 3 years in Information Security roles (similar role or equivalent).
  • Experience in leading Information Security projects from definition to delivery.
  • Experience with Information Security systems Firewall/NAC/centralized AV/IPS/VA systems.
  • Experience with complex infrastructures and high-end technology.
  • Experience with ISO27001 standard.
  • Degree in Computer Science or equivalent.
  • Excellent English (both speaking and writing).
  • A “CAN DO” attitude and Great interpersonal skills.

Advantages:

  • Familiar with Cloud infrastructure and technologies.
  • Experience in Web & Application Security, familiar with OWASP frameworks, solutions and initiatives.
  • Experience with Penetration testing tools.
  • CISSP certification.

 
1062-Legal Counsel

Key Responsibilities:

  • Draft, review and negotiate various types of agreements, including, SW licensing agreements, service agreements, marketing agreements, reseller agreements, non-disclosure agreements, consulting agreements etc.
  • Prepare and manage corporate records, including, board resolutions, shareholder resolutions, filings etc.
  • Develop and draft corporate policies.
  • Provide legal support to the various company business units, including HR, Product, Marketing, Sales etc.

Position Requirements:

  • 2-5 years of experience in the commercial or corporate department of a leading law firm or as in house counsel of a technology company.
  • Excellent written and verbal communication skills – English mother tongue a must.
  • Strong work ethic.
  • Ability to handle multiple projects on competing timelines.
  • The position reports to the Company General Counsel.

Advantages:

  • Knowledge in cloud and SaaS.
  • Experience in U.S. corporate, tax and/or employment law.